Medical Assistant III (South County) - Pediatric ENT

Scheduled Hours

40

Position Summary

Offering a four-day-ten hour schedule option, Washington University Department of Otolaryngology (Ear, Nose, and Throat) Pediatric ambulatory clinics are looking for a Medical Assistant, Level III. Excellent patient care starts from the moment a patient walks in the door. We are looking for friendly faces to welcome and care for our patients who present with many challenges. ENT is more than just tonsils and ear tubes! We work hard to give our patients the highest level of care in a multidisciplinary setting. Our medical assistants collaborate with providers and other clinical staff to create a patient-centric experience. If you are looking for a patient-facing position that offers the opportunity to grow and learn with a promotional pathway, we would love to meet you.

Leads the work of Medical Assistants I and II, and/or acts as the primary clinic resource in a large multi-physician clinical practice; functions as a Medical Assistant in the department, prepares and maintains exam rooms, prepares charts, obtains reports and records; directs patient flow and ensures the overall smooth running of the clinical office.

Job Description

Primary Duties and Responsibilities

Patient Care Duties

• Interacts directly with patients in clinic setting and completes clinical tasks which may include obtaining vital signs, completion of EKGs, phlebotomy, and verification of medications.
• Prepares for office hours by doing tasks such as obtaining charts, scheduling tests, and preparing exam rooms.
• Assists with examinations, procedures, and lab tests.
• May assist with renewal and authorization of non-narcotic medications per standing orders and department guidelines.
• May administer medications under the order of physicians or nurse practitioner (this includes vaccines and IM and subcutaneous injections).

Communication and Documentation

• May schedule and assign work to other Medical Assistants to ensure appropriate staffing; assists in orientating and training new Medical Assistants.
• Directs patient flow, assists with special procedures/treatments, and completes requisitions.
• Routes phone messages, patient questions, and telephone communications to appropriate personnel.
• Assists with care coordination by doing tasks outlined under the department guidelines such as calling patients with test results, scheduling appointments, assisting with return calls; scheduling surgeries, diagnostic procedures, and admissions; and monitoring new and return patient contacts, including scheduling of appointments and follow-up appointments.
• Completes necessary paperwork and documentation in a timely manner.
• Answers basic questions from patient/family regarding treatments, diagnosis, and procedures.
• If order entry in the electronic medical record is part of the job function, completes requisitions/orders per Washington University guidelines.

Equipment and Supplies

• Monitors supply inventory, ensuring adequate supplies, equipment, or garments are available and that they comply with regulations.
• Cleans and stocks exam rooms and sterilizes instruments.

Other Functions

• Maintains required HIPAA compliance, skills/competencies and participates in in-services, staff programs, continuing education, and cross-training programs according to established standards and Washington University policies.
• Complies with OSHA, state and federal regulatory sources/standards.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.
• Performs other duties as assigned.

Working Conditions

• This position offers a four-day-ten hour work scheduled option as well as a bonus incentive program. May float to other locations as needed.

Preferred Qualifications

• One year or more of supervisory or team leader experience.
• Three years or more of Medical Assistant experience.
• Graduate of an accredited Medical Assistant program.
• Electronic medical record experience.
• Interactive communication skills with ability to work with physicians, patients, families, significant others, and support staff.
• Strong interpersonal, organizational, and telephone skills, working knowledge of anatomy and physiology, fundamentals of medical terminology.

Required Qualifications

• High school diploma or equivalent high school certification.
• Registered or Certified Medical Assistant with three years of related work experience (examples of related fields include military medic, emergency medical technicians, Nurse’s Aide, physical thera