Senior Technical Program Manager – AI Automation & Change Management

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, and WD_BLACK™.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.

Job Description

We are seeking an experienced Senior Technical Program Manager (Senior TPM) to lead high-impact, cross-functional programs across our web platforms, e‑commerce ecosystem, and AI automation initiatives, while driving organizational alignment through strong change management and continuous improvement practices. This senior role requires deep technical expertise, excellence in Lean and Agile delivery, and the ability to orchestrate complex initiatives across engineering, product, and business teams.

You will own strategic program portfolios, influence technology direction, standardize delivery processes, and champion operational efficiency across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic Program & Portfolio Leadership

• Own multi-quarter roadmaps for digital, web, and automation platforms, aligning strategy with business goals.
• Establish portfolio-level governance, operating mechanisms, and program measurement frameworks.
• Drive complex, cross-functional initiatives involving platform modernization, automation adoption, and experience optimization.
• Provide executive-level insights, risk assessments, and data-driven recommendations.

Lean & Agile Delivery Leadership

• Champion Lean principles to streamline workflows, eliminate waste, improve cycle times, and enhance delivery predictability.
• Lead Agile ceremonies, facilitate cross-team alignment, and coach teams on Agile best practices.
• Implement scaled Agile frameworks (SAFe, Scrum of Scrums, Kanban, etc.) to ensure consistent program-level execution.
• Measure and improve flow efficiency, throughput, and team performance using Lean metrics.

Technical Depth & Platform Expertise

• Partner with engineering leaders to define architecture, API integrations, system dependencies, and modernization strategies.
• Lead efforts around platform upgrades, migrations, optimization, security enhancements, and resiliency.
• Identify and remove technical blockers, anticipate risks, and support engineering excellence across teams.

AI Automation & Digital Transformation

• Drive strategy and implementation for AI-based tools, intelligent workflows, bots, and automation capabilities.
• Align cross-functional teams around data requirements, ML model deployment, governance, and ethical considerations.
• Lead adoption and rollout programs for new AI-driven capabilities across business units.

Change Management Leadership

• Build and execute change management strategies for large-scale technology rollouts and process transformations.
• Develop stakeholder communication plans, readiness assessments, and training enablement strategies.
• Ensure adoption success through monitoring KPIs, feedback loops, and continuous engagement.

Cross-Functional Influence & Executive Alignment

• Serve as the senior connector across engineering, product, operations, marketing, and executive leadership.
• Drive decision-making through structured communication, clear data, and consistent alignment mechanisms.
• Navigate ambiguity with clarity, diplomacy, and strong leadership presence.

Qualifications

REQUIRED

• 7–10+ years of Technical Program Management or equivalent experience leading enterprise-scale initiatives.
• Deep experience with Lean and Agile methodologies and proven ability to apply them at scale.
• Strong understanding of web technologies, modern CMS platforms, e‑commerce systems, APIs, and cloud a