Specialist-Registration- Franklin

Schedule: Monday–Friday, 8:00 AM – 4:30 PM
Location: Onsite
Work Environment: No weekends or holidays

Position Overview

This role plays a critical part in creating a positive patient experience by supporting front office operations in a healthcare setting. The Registration Specialist facilitates smooth patient flow from entry to destination while ensuring accurate demographic, financial data entry and insurance information is collected and entered. This position requires the ability to work independently, interact professionally with the public, and manage multiple responsibilities in a fast-paced environment. 

Key Responsibilities

• Check patients in and out efficiently and professionally
• Schedule appointments and manage front desk workflows
• Facilitate patient flow throughout the department in a timely and accurate manner
• Interview patients to obtain and verify demographic, financial, and insurance information
• Answer incoming calls and direct patients and visitors appropriately
• Maintain accurate records 
• Work independently while collaborating with a small, supportive team

Preferred Skills & Qualifications

• Front office experience in a medical or healthcare practice preferred
• Experience with Cerner or Epic strongly preferred
• Proficiency interacting with the public in a professional, customer-focused manner
• Ability to work independently and manage multiple tasks effectively
• Knowledge of medical terminology, insurance processes, and clinical workflows preferred

• Ability to learn and retain medical coding concepts, including ICD-10 and CPT coding

   

Education & Experience

• High School Diploma or GED required
• Relevant experience in a healthcare setting preferred
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

Team Culture & Training

• Join a small, collaborative team with regular interaction across departments
• Training opportunities include computer classes and billing education
• Supportive environment focused on learning, accuracy, and patient-centered care

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.