Director of Outreach & Partner Success - Remote (Sales, Business Development, Relationship Management, Mental Healthcare Services)

Get to Know Rivia Mind

At Rivia Mind, we believe great mental health care begins with a human connection.

Where We Are: We are a psychiatrist-owned mental health practice rooted in New York City, serving individuals across New York, New Jersey, Connecticut, Florida, and Massachusetts through both virtual and hybrid appointments.

How We Support: With a 360° view of each individual, we provide compassionate, science-based care that honors the full complexity of a person’s biology, psychology, and life circumstances. We go beyond symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical integrity. We bring a high-touch, human-centered approach to every aspect of care, from clinical treatment to operational coordination. Click Here to learn more about our services. 

Thrive Together: 🌟 Our shared North Star unites us to provide the best patient experience. 

At Rivia Mind, we cultivate a collegial culture rooted in:

• A foundation of shared values and reciprocal support
• A mindset of curiosity, learning, and growth
• A spirit of warmth, openness, and authentic connection

Together, we turn challenges into opportunities, and every team member helps shape the future of care at Rivia Mind.

Job Summary

The Director of Outreach and Partner Success is an externally facing leader responsible for growth execution and oversight of business relationships with referral partners, community stakeholders, colleges, and universities.  This role is focused on establishing new relationships, strengthening current relationships, and ultimately growing Rivia Mind’s patient population through referrals and targeted market expansion.

Application Window: Until September 8th, 2025

Anticipated Start Date: October-November 2025

# of Openings: 1

Job Responsibilities & Qualifications

30% Established Partner Development and Expansion
30% Team Management (including coaching, training, and oversight)
30% Cross-Team Collaboration and Strategic Planning
10% Prospecting

Responsibilities

• Manage and lead a team of Relationship Managers, ensuring that performance goals are met or exceeded
• Develop and operationalize the GTM strategy for efficient new market penetration
• Identify, negotiate, and implement strategic partnerships with employers, benefits consultants, and TPAs
• Develop and execute a comprehensive prospecting strategy to generate new business opportunities through various channels, including cold outreach, referrals, email campaigns, and networking events
• Create, build, and manage new and existing relationships with referral sources and partners across priority markets
• Cultivate a deep understanding of the products and capabilities of both Rivia Mind and potential partners to identify opportunities to create mutual value for both parties
• Establish standard outreach methods to create consistency in team performance
• Serve as the primary point of contact between Rivia Mind and partner organizations, ensuring ongoing needs are met and maintaining a client-centric focus
• Utilize CRM tools such as Salesforce to accurately track partnership activities, communication, and market data
• Establish key performance indicators (KPIs) to measure the success of partnership initiatives. Track and analyze performance metrics to evaluate the effectiveness of partnerships and identify areas for optimization and improvement
• Act as the in-house expert on relevant markets, providing insights and guidance to internal teams as needed
• Actively participate and contribute to strategic planning and ongoing operational improvement of Rivia Mind’s position within existing and new markets, growth objectives, init