E-Commerce Product Owner, Direct Channels

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Watts is a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. Our family of brands offers one of the most varied product lines in the world, with world-class water-related solutions focused on drainage, HVAC and Hot Water, Plumbing & Flow Control, and Water Quality & Rainwater Harvesting.

We’re seeking an E-Commerce Product Owner to drive the continuous improvement of our Adobe Commerce B2B & D2C stores, partnering closely with IT, business, and functional teams. This individual would report to the Sr. E-Commerce Channel Manager and can be located anywhere in North America - US.

RESPONSIBILITIES AND DUTIES:

Product Management:

• Develop and maintain the product backlog and feature roadmap for four existing E-commerce sites and future online properties.
• Gather, analyze, and translate business requirements into actionable product specifications and technical deliverables to drive incremental revenue and enhance customer experience.
• Facilitate cross-functional communication and relationship building with senior leaders and vendors to ensure alignment on vision, scope, goals, and priorities.
• Collaborate with IT to ensure projects are completed on time and within budget, covering all phases from discovery and scope definition to planning, testing, launch, and post-launch support.
• Manage User Acceptance Testing (UAT) by overseeing cross-functional test teams, processes, scripts, and defect tracking.
• Provide stakeholders with timely reports and documentation for all projects.

Daily Operations:

• Oversee daily operations of existing B2B and D2C stores, including product catalog management, pricing, promotions, and website performance.
• Ensure all product listings are accurate, complete, and up-to-date with detailed descriptions, pricing, images, and relevant specifications.
• Perform configuration changes for all stores, systems, products, shipping, and customers in the testing environment and replicate changes in the production environment.
• Regularly monitor Google Search Console for errors, warnings, and performance issues.
• Identify and prioritize errors (e.g., 404 pages, crawl issues) with IT.
• Monitor index coverage and ensure sitemaps are correctly generated and submitted.
• Monitor mobile usability and prioritize issues with IT.
• Monitor and report on fraudulent activity.

EDUCATION:

• Bachelor’s degree required in computer science, business or related field
• Google Ads certification required
• Google Analytics certification required
• BA certification (CCBA or CBAP) strongly desired.
• PMP certification desired

QUALIFICATIONS:

• Strong experience in cross-functional business communication and relationship building w/ senior leaders and vendors.
• Business Analyst experience strongly desired.
• 5+ years of experience managing a Magento/Adobe Commerce store. Additional consideration given to candidates with experience managing multiple stores in a challenging environment.
• Strong knowledge of B2B and D2C E-commerce business operations, ERP, Order Fulfillment, SEO, and SEM best practices.
• Strong knowledge of project management methodologies.
• Additional preference for candidates with UI/UX and e-mail marketing experience
• Ability to excel in uncertain environments and adapt as necessary
• Strong influencing skills
• Excellent verbal and written communication and presentation skills, with proficiency in Microsoft Office
• Outstanding interpersonal skills with an emphasis on building strong team relationships.
• Experience in working with near/offshore system integration partners.
• Experience managing integrations with third-party software (ERP, CMS, CRM).
• Ability to gain a deep understanding of Watts' existing business processes and technical systems.
• Travel less than 10%

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