Quality Assurance Team Lead

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

The mission of the Compliance Quality Assurance (QA) team at Block is to provide timely feedback on decision-making; constructive observations; valuable insight into trends, processes, and procedures, while highlighting opportunities for efficiency. Through comprehensive case sampling and assessment, the QA team will validate that agent decisions align with established Compliance policies, procedures, and processes. The methodical approach ensures thorough oversight of operational activities while maintaining the highest standards of regulatory compliance.

This role will lead a team of QA analysts performing case sampling and program assessment, with a view to identify trends and improve the overall program health. You will collaborate with Compliance Leads and other relevant stakeholders to review metrics. You will support the Quality Lead with the program framework, documentation, validation of and overall design and effectiveness of the program. You will demonstrate excellent regulatory, process and systems design, data analytics, and documentation abilities.

You Will

• Oversee QA team operations, including training, hiring, coaching, and managing staff and program development
• Develop and maintain procedures applicable to the team, existing workflows, and streamline/ enhance efficiency
• Create, monitor, and report on QA metrics and trends observed within the Operations program to key stakeholders
• Work with Compliance Leads to implement programmatic opportunities and address enhanced training needs to reduce error rates
• Maintain up-to-date knowledge on BSA/AML regulatory changes and landscape

You Have

• 5+ years in a BSA/AML compliance operations role with a financial services or Fintech, with 2+ years in Compliance QC/QA
• People management experience, including coaching and developing compliance specialists/ analysts
• Operational knowledge in executing and running a sound Compliance program with hands-on knowledge of MSB regulatory requirements
• Ability to collaborate, communicate, and problem-solve issues with team members of all levels, and cross-functional partners across various lines of business as well as senior management
• Proficiency in BSA/AML laws and regulations, including having the ability to analyze regulations for determining applicable program requirements
• A metrics-driven approach to create substantiated solutions and efficiency
• Ability to present trends and communicate data findings to senior leadership
• Relevant industry certifications (CAMS, CGSS, CFE, CFCS, CRCM)

Technologies We Use and Teach

• SQL, Tableau, Looker
• In-house case management solutions

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index