Sr. Manager Order to Cash

GENERAL DESCRIPTION

The Senior Manager, Order to Cash will lead our strategic billing team and credit and collections operations. In the fast-paced logistics industry, precision and timeliness in billing and collections are essential for maintaining healthy cash flow and strong customer relationships.

This role will play a critical part in designing and implementing a streamlined billing process with enhanced accountability and reporting, a project of high strategic importance to the company. The successful candidate will bring deep expertise in credit risk, collections strategy, and billing operations, as well as hands-on experience managing the full Order-to-Cash (O2C) lifecycle in a complex, B2B environment.

ESSENTIAL JOB FUNCTIONS

Leadership & Strategy

• Lead and develop a high-performing team of billing, credit, and collections professionals.
• Define and execute credit and collections strategies aligned with logistics industry best practices.
• Partner cross-functionally with operations, sales, customer service, and accounting to resolve disputes and ensure timely revenue recognition.

Billing Process Design

• Design and implement a scalable, efficient billing process that accommodates multiple service lines, customer requirements, and freight billing complexities.
• Establish clear ownership and accountability across the billing lifecycle.
• Introduce enhanced reporting tools to provide visibility into billing accuracy, timeliness, and dispute rates.
• Serve as project lead for billing transformation initiatives with cross-departmental impact.

Order-to-Cash (O2C) Process Management

• Own and oversee the full O2C cycle—from order intake and billing through collections, dispute resolution, and cash application.
• Optimize handoffs between logistics operations, billing, and finance to reduce delays and prevent revenue leakage.
• Leverage data to monitor O2C performance and recommend improvements to shorten cycle times and improve customer experience.

Credit Management

• Evaluate customer credit risk, set credit terms, and monitor exposure.
• Approve high-limit accounts and establish escalation protocols.
• Maintain and refine the company’s credit policy with appropriate controls and compliance standards.

Collections Oversight

• Ensure timely collections through customer engagement, system workflows, and escalation strategies.
• Minimize aged receivables and drive continuous improvement in DSO.
• Oversee third-party collections partners or legal escalations as needed.

Risk and Reporting

• Provide regular reporting on AR aging, cash forecasting, credit exposure, and dispute metrics.
• Identify and escalate trends affecting revenue or payment cycles.
• Ensure compliance with GAAP, SOX, and internal controls.

Systems & Process Improvement

• Utilize ERP, TMS (Transportation Management Systems), and AR tools (e.g., SAP, Oracle, HighRadius) to streamline billing and collections.
• Identify and implement automation opportunities to reduce manual errors and increase efficiency.
• Collaborate with IT and finance leadership on system upgrades, integrations, or vendor selection.
• All other duties as assigned

PHYSICAL REQUIREMENTS

• Talking, hearing and using hands to operate computer equipment.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• Job will require regular and punctual attendance as well as presence on-site at the assigned work location.

OTHER SKILLS/ABILITIES

• Familiarity with EDI invoicing, and accessorial billing in the logistics sector.
• Experience working with global customers.
• Knowledge of credit reviews, factoring, or trade finance tools.
• Excellent leadership, communication, and project management skills.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Finance, Accounting, Business, or related field (Master’s or MBA preferred).
• 5+ years of progressive experience in credit, collections, and billing, with at least 3 years in a managerial or senior leadership role.
• Proven experience managing billing and collections in a high-volume, B2B logistics, transportation, or supply chain environment.
• Strong understanding of freight billing, customer portals, and contract-based invoicing.
• Experience with enterprise ERP and AR systems (Sage, etc.).

CERTIFICATIONS AND LICENSES

Professional certification is a plus.

 

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