National Account Director

Job Description

The Director, Strategic Accounts is responsible for the day-to-day responsibilities of the entire account coordinated with the National client, for the Refreshments line of Business.

Job Responsibilities

• Acts as the national-level, single point of contact and provides strategic program oversight for a portfolio of Strategic Account client(s)
• Oversee the day-to-day activities of the account to ensure all service level objectives are achieved
• Establish, measure and ensure improvement against the client’s KPIs
• Meet and exceed fiscal year planned portfolio objectives including overall revenue growth, base business growth, gross profit margin, profitability and client retention
• Manage client contract(s) according to requirements and execute on extensions in alignment with fiscal year retention plan
• Execute on portfolio price increase plans in alignment with client contractual terms
• Support Billing & Collections team through completion of monthly pricing audits, and as required to ensure attainment of AR objectives for client portfolio
• Execute on monthly, quarterly and semi-annual client meetings and business reviews as required – includes preparation of presentation materials and relevant data reporting, as well as travel and delivery of in-person client presentations.
• Support the National Account Sales team in rollout/implementation activities for newly sold clients who will be added to the assigned managed portfolio.
• Responsible for implementation of client program upgrades
• Lead RFP retention efforts for clients within managed portfolio in partnership with the National Account Sales team
• Partner with Aramark XLOB leaders to support account management, growth and retention efforts for clients in portfolio who utilize multiple Aramark service lines
• Actively coordinate introductions and meetings between Aramark leadership and client leadership within managed portfolio to facilitate deeper, long-term partnerships

Qualifications

• Bachelor’s Degree required.
• Minimum of 8 years successful B2B sales and/or account management experience
• Superior business acumen and the ability to manage high-profile, strategic accounts.
• Major (National) Account management experience required.
• Ability to lead and collaborate with Account Manager(s) assigned to support account relationships in your portfolio for which you are the primary owner.
• Thorough understanding of financial information relating to profit & loss, sales, capital expenses and other operating issues.
• Track record of plan attainment required
• Ability to balance client needs and goals with internal objectives
• Diverse skillset and ability to manage multiple initiatives concurrently with precision and efficiency
• Understanding of a matrix organization and how to work cross-functionally to achieve objectives
• Experience in analyzing markets and customer needs to develop innovative strategies leading to increased sales.
• Problem solver – proven ability to identify and resolve operational issues.
• Thorough knowledge of company’s entire product line.
• Strong written and verbal communication skills.
• Strong presentation development and delivery skills.
• Proficiency in Micr