Technical Service Specialist

Job Description:

Applicant ideal lives near Birmingham, Alabama. Travel will be mostly to Cullman and Cottondale, Alabama.

Technical Service Specialist Essential Functions:

• Manage relationships with both manufacturing and engineering at customer sites; maintain key communication regarding daily projects, line issues and future planning via meetings and daily communication.
• Provide technical direction and assistance to customers on the use of product lines; serves as an expert in a single technology or applies a working knowledge of multiple technologies and may involve multiple sites.
• Respond to questions and concerns regarding product lines and general operations; involves complex situations that require basic project management to resolve situations.
• Troubleshoot & resolve painting issues and problems by provide recommendations on issues related to product, application, inventory and general paint process to help the customer overcome line problems. Utilize resources such as prior training, experience, GBT and other TSS’s.  Gather data and material samples for analysis, testing and reporting.
• Communicate with appropriate Axalta departments for daily updates on paint consumption, invoices, inventory, and paint ordering.
• Communicate data collection including (but not limited to): Viscosity and Temperature data, appearance data using Wave Scan and film build collection devices. Collect and understand how to analysis the data. Regularly report data collection results summary internally and to the customer if required.  Notify appropriate parties if data reveals result outside of expectations.
• Serves as a liaison with sales by interacting with line and management personnel, developing a complete understanding of needs and operations, and providing observations and leads to sales; receives direction from other personnel.
• Serves as an operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality and efficiency; supports monthly plant quality reports for customers. Make recommendations regarding specification ranges (i.e. viscosity) and quality ranges (i.e. appearance limits, color tolerances).
• Prepare customer demand forecast; successfully manage on-site inventory and product orders for customer(s) plants.
• Support customer projects (LWRs, FWRs, EPMs) Define requirements regarding test requests to GBT via LWR and follow up with chemist for all details. Review and understand results. If requested report out results with customer.
• Ability to travel up to 15% (development/growth training, training of other employees and coverage at other locations).

Culture Champion:

• Cultivate a strong team culture by enhancing and building highly effective and collaborative cross-functional relationships throughout the business.
• Through integrity and dependability, build relationships at all levels to help support change initiatives that help teams deliver value.
• Continuously identify ways to improve by engaging with staff and bringing perspective on new ideas.

Qualifications:

• Paint skills - color knowledge, paint application knowledge & defect ID knowledge (sag, crater, dirt)
• Instrumentation knowledge (BYK Gardner, X-Rite)
• Computer skills (word, excel, power-point)
• Work in group environment
• “Good’ personality – friendly, outgoing
• “Good” communicator & work ethics
• Assist with ordering, inventory, forecasting - internal & external.
• Able to work under stress (quality issues/ spills)
• Take direction, fast-paced environment.
• Knowledge of mix room functions – inventory control, usage, material validation (viscosity, pH)
• Collect & validate data collection – appearance (BYK Gardner), film builds (PELT), color (X-Rite)
• Attend internal & external business meetings
• Run trials – new models / new colors
• Problem solvers

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension