HR Service Delivery (Spanish & Italian)

#BETHEDIFFERENCE

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most.

You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference.​ We do our best work together, connecting to create new innovations with impact.

Responsibilities:

• Providing support on different employee life cycle processes for our colleagues within EMEA region, using company's Case Management tool and other several country systems in a timely and quality manner

• Create documents following company procedures and country specific legal procedures

• Create and deliver report to support other HR functions, business stakeholders and audit process.

• Develop and maintain process description to enhance our knowledge database for each country's HR processes

• Handel all cases assigned to TIER1 team and ensure completion following SLA's and KPI's.

• Escalate cases based on content, for example: TIER2 level, HR Business Partners, Center of Expertise or HRIS Specialists

• You will be working together with international HR team and third parties in order to ensure accuracy of employee’s data

• Processing data entry or data import into different systems

Qualification:

• Experience using Microsoft office package and HR systems (preferable Workday or SAP-Success Factors)

• Experience in using Case Management/Ticketing systems

• Ability to handle tasks in different systems

• Attention to details and maintenance of data confidentiality and integrity

• Good written and oral communication and organizational skills

• English language skills - minimum B2

• Spanish and/or Italian language - minimum B1

Our Offer:

• Internal Growth programs: #Grow; Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, mind & body webinars)

• Days off based on seniority

• Yearly performance bonus based on your seniority

• Holiday bonuses for Christmas and Easter

• Monthly allowance that can be used for public transport / parking / sport etc.

• Flexible working schedule

• Corporate health insurance