Clinical Systems Specialist

Are you looking for an exciting and fulfilling new position? Join our dynamic team at WEP Clinical, where your contributions will play a key role in driving impactful solutions and improving outcomes for clients and patients. We encourage innovation and collaboration, challenging our team to bring forward ideas that make a real difference. Be part of a mission-driven organization dedicated to advancing clinical research and transforming lives.     Role Objectives:  The Clinical Systems Specialist at WEP Clinical serves as the subject matter expert (SME) for clinical systems within the organization, including but not limited to the Clinical Trial Management System (CTMS), electronic Trial Master File (eTMF), and WEPConnect portal. As a Clinical Systems Specialist, you’ll be responsible for ensuring that systems are optimized, users are supported, and processes are continuously improved. In addition to core system 
ownership, this role will support data reporting, visualization, and automation initiatives, leveraging 
tools such as Power BI and Power Automate to enhance data-driven decision-making and operational 
efficiency. As a Clinical Systems Specialist, you’ll be responsible for ensuring that systems are 
optimized, users are supported, and processes are continuously improved.

The Ideal Candidate:

• Strategic
• Technical
• Detail Oriented
• Strong Communicator

What You'll Do:

• Serve as the primary internal point of contact for all clinical systems-related questions, issues, and user requests.
• Manage user access, permissions, and troubleshooting across clinical systems for project team members and stakeholders.
• Oversee study room setup, modification, and closeout to ensure compliance and consistency with organizational standards.
• Partner with project teams to ensure proper setup and ongoing maintenance of system 
  configurations.
• Monitor system usage to identify inefficiencies, gaps, and opportunities for optimization and increased usability.
• Recommend, implement, and document process improvements to enhance system efficiency, compliance, and user experience.
• Develop and implement automated workflows (e.g., Power Automate) to streamline repetitive 
  tasks, improve data flow between systems, and enhance operational efficiency.
• Develop, update, and distribute internal documentation such as SOPs, job aids, guidance materials, and form templates.
• Create and deliver training sessions and materials to ensure consistent and effective system usage across teams.
• Support onboarding of new hires requiring access to clinical systems and ensure timely setup and training.
• Act as the liaison with external clinical system vendors (e.g., Trial Interactive), managing issue resolution, enhancements, and updates.
• Assist with project-specific tasks such as system uploads, data entry, and QC reviews to support ongoing system maintenance
 

What You'll Need:

• Bachelor’s degree in Life Sciences, Business, Information Systems, or related field (or equivalent experience)
• 3+ years of experience working with clinical systems such as CTMS and/or eTMF (Trial Interactive experience strongly preferred)
• Highly organized, proactive, detail-oriented, and collaborative, with excellent communication skills and a strong understanding of clinical operations technology
• Strong understanding of clinical trial processes, GxP requirements, and inspection-readiness practices
• Excellent time management and organizational skills, with the ability to prioritize multiple tasks and meet deadlines
• Excellent verbal and written communication skills, with the ability to convey complex technical information clearly to diverse audiences
• Proven ability to work independently, take initiative, and drive process improvement
• Experience with system administration, configuration, or validation of clinical platforms preferred
• Experience with data visualization and reporting tools (e.g., Power BI) and workflow 
  automation tools (e.g., Power Automate) preferred.

What We Offer: Medical, dental, and vision insurance, FSA, HSA Voluntary short-term and long-term disability insurance Voluntary life insurance 401K safe harbor plan and company match Paid vacation, holiday, and sick time Paid maternity & paternity leave   What Sets Us Apart: WEP Clinical partners with sponsors to help patients and physicians gain early access to medicines when no other treatment options are available. WEP Clinical has over 15 years of experience distributing products to over 120 countries worldwide to treat unmet patient needs.   We're Committed to Our Team: