Job Title

Product Manager, Guest Management Solution (GMS)

About the business

The Guest Management Solution (GMS) is a critical component in the Hospitality IT portfolio. GMS is more than just a customer relationship management (CRM) tool for our hospitality customers. It offers a comprehensive suite of marketing automation tools to engage hotel guests and drive incremental revenue. 

Your main responsibilities

Product Strategy & Roadmap Planning
• Establish a long-term vision and define all the necessary steps to reach it. Establish short-term vision in line with client, market commitments & market trends while remaining aligned with the long-term direction.
• Work closely with other Product Managers including cross-platform Product Managers, Sales, Operations, and Commercial teams to drive product definition and requirements to ensure consistency across portfolio and platform personalization.
•Translates business objectives into concrete product roadmap by aligning Product and development priorities.
• Communicate the product vision to all stakeholders, ensure their buy-in, and ensure product delivery is aligned with strategy.

Product Development
• Oversees the creation and completeness of business requirements for product development and drives adherence of the requirements through the product development process.
• Partners with engineering to drive technical projects and provide leadership in an Agile development process, setting scope, and ensuring effective prioritization of features & stories, managing daily progress, and defining acceptance criteria. 
• Leads the balance of business needs with technology assessments and recommends alternative technical approaches to meet design requirements when needed.
• Controls and coordinates priorities given to product developments and secures deliveries to meet business targets.

Product SME – Domain expertise
• Develop in-depth expertise in the GMS, and serve as a subject matter expert on all GMS aspects. Provide specialist product & solution expertise to support the accounts, and facilitate the application of GMS tools based on business needs of the hoteliers.
• Become deeply intimate with the Hotels and chains' evolving needs and perform a CRM strategic watch to understand the market trends.

Achieve KPIs and LTP for assigned product lines
• Ensure the product success criteria and KPIs are well-defined and met. Review & adjust the product until the benefits are materialized. Assumes responsibility for product lines as contributors to an overall GMS portfolio.
• Utilizes data to empower commercial, product, operations and prioritization decisions.

Pre-sales, Retention, Delivery and Operations Support
• Assist the Customer Delivery teams to ensure that key projects are delivered within the defined scope, budget and target timeframes.
•Actively engage with Operations and Retention teams to create a seamless customer experience with Amadeus Hospitality's set of IT solutions.
•Drive across -team facilitating problem resolution short-term for individual accounts as well as the sales team during all phases of the sales cycle, from RFI & RFP responses through commercial and legal negotiations and product strategy alignment. 

About our ideal candidate

• At least 7 years in a Product Manager / Product Owner role (Product Management experience is required).

• Experience managing large, complex projects. Having worked on projects related to AI / machine learning / big data is strongly preferred.

• Strong influencing skills, structured, autonomous.

• Hotel or travel industry experience strongly preferred.

• Fluent in English

Working at Amadeus, you will find

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and howeve