Airport Client Field Services Technician

As infrastructure critical to the region’s growth and prosperity, BNA is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. According to a recent State of Tennessee study, in 2019 alone, BNA generated more than $9.9 billion in total economic impact. BNA supported more than 76,000 jobs in the region and produced more than $443 million in state, local and federal taxes. BNA receives no local tax dollars. For more information, visit flynashville.com. Follow us on Facebook: @NashvilleInternationalAirport, Twitter: @Fly_Nashville and Instagram: @FlyNashville. Learn more about BNA® Vision, our growth and expansion plan for the airport, at BNAVision.com.

  Hiring Process:

• Apply online
• Interview
• Offer
• Ten (10) year background check, including criminal history check, motor vehicle check, pre-employment drug screen, credit check, and breath alcohol test
• Onboarding

 Benefits:  

• Deferred compensation plans
• Educational Assistance
• Health, Dental, Vision, Life, Disability Insurance
• Health Screenings
• Paid Holidays
• Annual/Bereavement/Military Leave

Accepting Applications Until: 6/1/2024

Number of Positions: 2

Shift: A, B, C Shift: Rotating work schedule (5 days on, 2 days off, 5 days on, and 3 days off)

• Second Shift Differential: $47/ Pay Period
• Third Shift Differential: $67/Pay Period 

Hours: (A) 6 am- 2:30 pm, (B) 2:30 pm- 11:00 pm, and (C) 10:30 pm - 7 am 

Starting Salary Range: $63,795- $86,797

Job Summary: The Airport Client Field Services Technician reports to the assigned manager on duty and supports the Nashville International Airport's Common Use Platform. Responds to any incident requests from the terminal and conducts proactive support and preventative maintenance of the equipment. Supports the common use equipment as an L1 and L2 technician and escalates when appropriate for the purposes of the support team. May be assigned to operate at other locations for project or repair related tasks, if necessary. Technicians will rotate on-call duties.

Essential Responsibilities:

• Install, upgrade, monitor, and troubleshoot issues with the Common Use System, including but not limited to client computers, peripherals associated and network connectivity.
• Provides both Tier 1 and 2 support for employees of the Metropolitan Nashville Airport Authority (MNAA), passenger-facing technologies, and airport-provided tenant systems.
• Installs and maintains software patches and upgrades where required, in conjunction with the assigned Amadeus System Administrator.
• Maintains an inventory of equipment and parts as well as documentation of vendor activities. Interfaces with outsourced IT and networking vendors as required.
• Receives incoming IT-related telephone calls and visitors, answer questions as appropriate and/or directs them to the appropriate party.
• Works on multiple projects and tasks both individually and in a project team environment.
• Keep abreast of advancing technology with regards to computer networking, and hardware and software while focusing on airport needs and maximizing system capabilities and potential.
• Monitors supplies and paper stock of Amadeus systems for airlines.
• Provides software troubleshooting and support of systems such as FIDS, GIDS, BIDS, and EASE as well as QSYS paging hardware
• Walkthrough/inspections to verify systems are functional and resolve any issues found.
• Repair of connectors of peripheral cables.
• Return of equipment/parts to manufacturers for repair.
• Update or modifications as per manufacturers recommendations.
• Assist the BNA internal support IT team as directed.
• Provide after-hours IT Helpdesk support.
• Clean and inspect common use PC's and peripherals.
• Follows all safety regulations.
• Maintains regular and on-time attendance.
• Supports MNAA’s commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
• Performs other duties as assigned.

Knowledge, Skills, Abilities and Other Characteristics:

• Possesses an exce