PAP Set Up Technician

Description

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.

Let’s start with what’s important to you. The Benefits.....

• Medical Insurance- multiple plans to choose from
• Dental & Vision Insurance
• Short Term Disability & Long Term Disability Options
• Life Insurance
• Generous PTO plan
• Paid Holidays
• 401K
• 401K match
• Competitive Pay

Position:

Patient Service Technician

SUMMARY:

The Patient Service Technician (PST) is responsible for the delivery, set-up and pick up of DME and respiratory equipment and supplies to home care patients. The PST is often involved in instructing patients on the proper use and care of equipment. Most importantly, the PST often serves as THE representative of the company to its customers and must have a strong customer service orientation. As part of the patient care team, the driver technician needs to stay aware of changes in patient’s conditions and needs, and make certain those concerns are shared with other appropriate staff. PRIMARY RESPONSIBILITIES

PRIMARY RESPONSIBILITIES:

Delivery

• Deliver, set up and pick up DME equipment, supplemental oxygen products, and supplies to home care patients and commercial accounts within a prescribed and assigned geographical area.

• Organize and pick product and load in the proper order delivery

• Complete deliveries, new patient set ups and equipment returns efficiently and safely per company and regulatory guidelines. Make concentrated effort to meet scheduled delivery time. Call customer if unable to deliver or pickup on time

Driving

• Practice safe driving habits and proper safety precautions.
• Work with dispatch to create most efficient delivery routes.
• Posses and maintain good knowledge of geographical area and road conditions.
• Responsible for vehicle and equipment while on delivery/pickup.

Infection Control

• When dealing directly with customers, execute proper hand-washing technique between patients.
• Wear gloves when exchanging disposables or picking up dirty equipment.
• Identify, properly handle and dispose of hazardous materials and waste such as needles, disposables, which have had contact with bodily fluids.
• Bag all dirty equipment and isolate it from clean equipment in vans and the warehouse

Equipment Assembly

• Assist, when necessary, with the pulling of equipment and supplies from the warehouse as prescribed on patient/client delivery tickets.
• Provide skilled assembly and inspection of equipment as needed.
• Prepare new equipment set-up packets.

Patient Instruction

• Provide patient/client orientation and instruction on the proper use of equipment, when applicable. As appropriate, this process is done unsupervised or under the supervision of a clinical team member. Know the appropriate requirements and company policy.
• Be able to solicit sales of new or additional products or services by suggesting additional follow-up items relative to the patient’s diagnosis.

Documentation and Collections

• Communicate the customers the financial responsibility regarding copays, deductibles or full amounts as necessary and collect those payments.
• Deliver company patient packet including patient rights, financial responsibility, etc.
• Complete delivery and pickup paperwork promptly and accurately, gathering the appropriate insurance information, including: patient signatures and acknowledgements, dates.
• Return paperwork to the appropriate personnel.
• To meet driving regulations, prepare accurate, legible and timely paperwork to comply with company and regulatory requirements, and to document your activity. (Daily route sheet, work orders, driver log. etc.).

Customer Service

• Work with the understanding that you are THE primary representative of our company to most of our customers.
• Provide skillful responses to grieving, upset or difficult customers. Work proactively with patients/clients to solve a variety of problems, acting as a company field representative.
• Offer compassionate and positive interactions with customers.
• Maintain proper confidentiality at all times when responding to customers.

Patient-Home Assessment

• Be able to assess home