Customer Support Assistant

Company Description

About Us

At Bela Brand Bat, we are committed to creating outstanding customer experiences while fostering a professional and welcoming work environment. Our team values dedication, strong communication, and continuous growth. We are currently seeking a motivated and detail-oriented individual to join our front office team in Columbus, OH.

Job Description

Job Description

We are seeking a dedicated Customer Support Assistant to join our team in Columbus, OH. The ideal candidate will provide high-quality support to our customers, resolve inquiries efficiently, and maintain a positive client experience. This is an excellent opportunity for someone with strong communication and organizational skills who thrives in a customer-focused environment.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels

• Resolve product or service issues promptly and professionally

• Maintain accurate customer records and documentation

• Assist with order processing and status updates

• Follow up with customers to ensure satisfaction

• Collaborate with internal departments to solve customer concerns

• Provide feedback to improve service processes

Qualifications

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred

• Previous experience in customer service or administrative support is a plus

• Strong verbal and written communication skills

• Ability to multitask and prioritize in a fast-paced environment

• Proficient in Microsoft Office Suite and general computer systems

• Professional, friendly, and solution-oriented attitude

Additional Information

Benefits

• Competitive salary ($41,000 – $46,000 per year)

• Growth opportunities within the company

• Skill development and training support

• Supportive and team-oriented work environment

• Full-time, stable position with structured schedule