Sportsbook Agent - Retail Sportsbook

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Under the direction of the Sportsbook Supervisor the incumbent will be responsible for working within a team to exceed customer satisfaction expectations and enhancing the player experience by providing professional, accurate and timely assistance for all matters related to the player’s interaction with the Sportsbook and its related products. 

• Record wager requests from patrons and input them into the wagering system
• Manage a cash drawer for taking wagers and making payouts and reconcile this drawer
• Commit to detecting and advising customers at risk of potential responsible gaming issues
• Effectively communicate T’s & C’s to customers regarding wagering rules and policy’s
• Promote and educate patrons on the availability of all sports related products and wager types
• Other duties as assigned

QUALIFICATIONS

• Must hold or be able to obtain a Casino Employee Registration from the NJ DGE
• Competent working knowledge of MS Office applications
• Advanced knowledge of online and/or brick and mortar casino and sports book operations not a requirement, but a plus

BENEFITS INCLUDE:

• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• $16.00 an hour