Field Service Specialist I

About Copeland

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

No calls or agency requests please.

Job Description 

The Field Service Specialist I is an entry-to-intermediate level role responsible for supporting the installation, start-up, and commissioning of Copeland control systems in commercial refrigeration and building management environments. This role provides hands-on field exposure to retail refrigeration, controls hardware, and software configuration under the guidance of senior field specialists. Field work will be required with extensive overnight travel. The Field Services Specialist I is required to establish, promote and maintain excellent rapport and communications with all customers, co-workers, sales representatives, and others as appropriate.  

AS A FIELD SERVICE SPECIALIST I, YOU WILL:   

• Perform basic on-site installation, start-up, and verification of Copeland Retail Solutions products and systems.  

• Terminate low-voltage control wiring and verify I/O connections.  

• Load and adjust control programs with support from higher-level specialists.  

• Provide basic troubleshooting support to ensure systems are operational and free of defects.  

• Review and interpret store prints and wiring diagrams with assistance.  

• Support new store commissioning and remodel commissioning activities and associated documentation.  

• Maintain accurate and timely completion of all documentation (FSRs, timesheets, expenses, etc.).  

• Provide basic training to contractors and site personnel on Copeland hardware/software.  

REQUIRED EDUCATION, EXPERIENCE & SKILLS: 

• 1–3 years of experience in refrigeration, HVAC, or controls systems.  

• Associate’s degree or equivalent technical training in HVAC/R, Electrical, or Mechanical disciplines.  

• Basic understanding of refrigeration systems, control logic, and building automation.  

• Computer skills including word processing, spreadsheets, database, Internet software, E-mail, and Windows.  

• Familiarity with Copeland, Danfoss, Carel, or similar controllers preferred.  

• Ability to travel up to 85-90%.  

• Legal work authorization in the United States - Sponsorship will not be provided for this role  

Remote Work Arrangement:   

This role is fully remote. As a remote colleague, you may be required to travel to a Copeland site regularly to collaborate with your team or customers as needed. Copeland is committed to fostering a productive and connected culture, so you wil