Leader, Operations

At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

This leader will work in conjunction with peer leader providing direction, management, consultation and oversight of the Client Account Management team supporting all clients for Tax & Flood.

This leader is continually engaged in leading and inspiring their team in developing and documenting best practices in the performance of all duties and responsibilities. Creates exceptional experience for new and existing clients who consume CoreLogic products, services and solutions. 

Core duties include management and leadership of the team, striving for the continuous improvement of the customer experience. Tactical emphasis is on day-to-day support of staff, customer satisfaction, recruiting, coaching and training.

A commitment to excellence is demonstrated through continuous staff development programs enhancing employee engagement, service, knowledge, skills, and morale. 

KEY RESPONSIBILITIES 

·         Management of Third Party supplier relationships. 

·         Transformation of operations with a digital first mind set by leveraging existing tools and technology and best practices. 

·         Suggest investment opportunities to drive modernization, automation, self-service that aligns with customer expectations and drives client satisfaction. 

·         Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every interaction for maximum client satisfaction.  

·         Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, performance standards, staffing levels and supervision. 

·         Maintain high levels of employee engagement, reflected within the ongoing surveys. Develop and execute action plans based on results.

·         Develop and maintain strong relationships with other internal depts to effectively partner and collaborate with them on initiatives, issues, and escalations, as needed. 

·         Empower team members to coordinate and collaborate across CL depts, as needed. Support and escalate for them, as needed.

·         Collaborate with appropriate functional business partners on the on-boarding, implementation and management of new clients 

·         Complete special projects as required. 

Job Qualifications:

• College degree preferred or equal combination of education and experience. 

• Strong Mortgage Tax operations knowledge preferred
• Measurable experience in managing and growing profitable satisfied client relationships and/or relevant account management experience. 

• Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations. 
• Agile transformation agent who thrives on change management. 
• Strong demonstrated success working in the BPO/Outsourcing space collaborating with Third Party Suppliers. 
• Technical Skills: Strong user of Microsoft Productivity Tools, working knowledge with mainstream CRMs, Operational systems, Ticketing/Customer Service Systems/Platforms
• Excellent negotiation, interpersonal, verbal and written communication skills. 
• Experience in planning, developing and implementing communication and education programs/materials. 
• Experience in planning, developing and implementing new client accounts, programs, products or services in real estate, financial or technology sectors. 
• Minimum of 3 years management experience to include planning, developing, implementing and managing a varied functions and working with onshore, nearshore, offshore and managed services models. 

Annual Pay Range:

80,200 - 100,000 USD

CoreLogic benefits information can be found here: