Info/Junior Clerk Ful - 90006012 - Boston

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

 

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

 

Summary of Duties:

This position covers extra assignments, vacancies and / or vacation vacancies that accrue to Baggage/Red Caps/Info/Gateman in South Station, Boston. Performs the duties of the assignment covered and / or other duties as assigned by supervisor.

 

ESSENTIAL FUNCTIONS:

• Handles checked luggage according to company procedures
• Collect and protect all charges on excess baggage and parcel checks
• Maintain baggage records and receive/sort company mail
• Handle inquiries for lost or delayed baggage
• Provide assistance to elderly/ADA passengers as required
• Drive and operate mechanical equipment
• Assist Amtrak passengers with information regarding routes, schedules, fates, Arrival/Departure and paging requests
• Answer telephone requests for information and paging
• Other duties as assigned by Manager/Supervisor.
• Responsible for the safe and secure boarding of Amtrak passengers.
   

MINIMUM QUALIFICATIONS:

• High school diploma or general education development (GED) high school equivalency diploma
• Knowledge on how to operate ARROW ticketing
• Ability to lift 50lbs
• Required to wear uniform
   

 

COMMUNICATION AND INTERPERSONAL SKILLS:

• Taking direction from crew and keeping communication with Solari with status of train and boarding times
• Must have excellent written and oral communication skills
   

The hourly range is $26.30 - $35.07 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefit package that includes health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.

Requisition ID:162925
Posting Location(s):Massachusetts                                                                                                                                                  
Job Family/Function:Customer Service 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijua