Resettlement Caseworker Assistant

ORGANIZATION SUMMARY:World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.  In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
The Resettlement Caseworker Assistant is a new and unique role that supports the Resettlement team to assist newly arrived refugees in compliance with the R&P Cooperative Agreement and MG Program Guidelines and World Relief’s Mission, Vision and Values and policies. This is done through direct support services with the team and indirectly through supporting volunteers that walk with these newcomers. 
Compensation: $18-$20 per hour

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Resettlement Case Support Services 
• Be familiar with Reception and Placement (R&P) Cooperative Agreement and Matching Grant (MG) Program Guidelines to ensure compliance with programs. 
• Welcome newly arriving refugee families and individuals 
• Provide community orientation, counsel, and assistance in addressing basic needs
• Assist refugee clients in accessing appropriate services such as public assistance, education, health care, and employment services.
• Document all contacts and services in client case files and maintain case note logs.
• Complete all case file forms completely, accurately, and in a timely manner. Keep case notes and reports objective.
• Support Resettlement Specialist case managers with the occasional arrival, home visit bus training or school enrollment. 
• Other related tasks as assigned
• Attend trainings and conferences as requested by supervisor. 
• Collaborate with other World Relief staff through daily communication and weekly meetings.
• Perform all duties in a culturally and linguistically appropriate manner.   
• Undertake other duties as assigned to support the success of clients. 

Knowledge, Skills, & Abilities

• Detail-oriented with strong organizational skills.
• Superior written and verbal communication skills.
• Cultural sensitivity and understanding of client confidentiality. 
• Experience with cross-cultural communication and the ability to work with clients from culturally and linguistically diverse backgrounds.
• Speaking a second language is a benefit, but not necessary for this position.
• Adaptable to ever changing situations and needs. 

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Preferred education: Associates degree or 2 years of relevant experience, such as working with refugees or diverse vulnerable populations in a social service setting.
• Proficiency in MS Office (Outlook, Excel and Word) and internet applications.
• Valid driver’s license and able to pass the background check and MVR. 

World Relief offers a competitive benefits package (25 hours + per week): - Medical, Dental, Vision- Offer 16 company Paid Holidays + 4 additional Personal days per year!- Paid Sick and Vacation Time- Paid Parental Leave (12 weeks for qualified employees)- FSAs: Medical & Dependent Care, & Commuter Funding- Supplemental Life Insurance (employee, spouse, and children)- C