Associate Manager, 3PL Operations

Associate Manager, 3PL Operations

Location: Boulder, CO | New York, NY | Irving, TX

The Associate Manager will support operational development initiatives for HelloFresh’s 3PL and co-manufacturing network. Responsibilities include running daily operations and driving operational improvements at our 3PL partners to decrease cost and improve quality.  The Associate Manager is a self-motivated team player who is ready to roll up their sleeves and help take our 3PL program to the next level. You will be asked to travel up to 35% within the United States. 

You will…

• Lead day-to-day operations of the new Factor 3PL, launching in Q1 2025, including coordinating with Factor kitchens and outbound LOC, managing substitutions and shorts when needed, reporting on and managing P&P and ingredient errors and mis-sorts, and being the voice of the 3PL within the greater Factor/HelloFresh organization
• Support daily tactical work streams to manage order volume adjustments and ensure SOPs and annual OKRs are tracked and executed
• Report to Associate Director, 3PL Operations to enhance customer experience and improve day-to-day operations
• Conduct weekly, monthly, and quarterly scorecard and process reviews with 3PL sites
• Work a Friday-Monday, 10x4 schedule and lead operations across all 3PL brands and sites over the weekends, escalating to senior team members when needed. Cover of Factor transfers during the weekend
• Partner with leadership on adjustments to production and facilitate cross-departmental communications
• Work directly with 3PL partners to build processes and identify opportunities for continuous improvement
• Travel to 3PL facilities to strengthen the partnership and provide operational support at the shop-floor level
• Oversee invoice receiving and approval process for Factor, categorize and report invoiced expenses, and resolve billing issues in collaboration with Accounts Payable
• Drive a customer-focused environment committed to delivering the highest quality product to our customers

You are…

• Collaborative - you enjoy working cross functionally with various teams to gather key inputs, and are able to work well with diverse opinions
• Data-driven – you can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making
• Intellectually curious – you have an insatiable desire to understand how things work, why they work the way they do, and to consistently challenge the status quo
• Detail-oriented – you possess strong organizational skills and consistently demonstrate a methodical approach to all your work
• Agile – you thrive in fast-paced and dynamic environments and are comfortable working autonomously
• A critical thinker – you use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems
• Passionate, imaginative and able to articulate a clear vision when leading others
• Customer-focused: aim to achieve a customer experience and product that is second to none

You have…

• Bachelor’s degree preferred 
• 3 years of experience supporting fulfillment and production operations in the e-commerce, food/beverage, manufacturing, or distribution required
• Ability to travel up to 35% within the United States required
• Experience in turning analysis into action using Microsoft Office/Google Suite required
• Willing and available to work a Friday-Monday, 8 am-6 pm schedule
• Previous experience background in operations and vendor management preferred
• This position's essential functions demand the performance of the following physical requirements with or without reasonable accommodation:
• Prolonged periods working at a desk and on a computer Read information on a computer screen and input data into a computer system

You’ll get… 

• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education
• Up to 75% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+