Systems (IT) Support - PT/Seasonal

Callaway Resort & Gardens is seeking a part-time/seasonal Team Member to assist the Systems/IT department during our busy Holiday Season. Fantasy In Lights is a Callaway tradition that is rated by National Geographic as one of the top 10 holiday light shows! This position will support the Fantasy In Lights operation which is open from 4pm until 10pm, every day of the week. Candidate must be willing and able to work evenings and weekends for this role.

Qualified candidate will have:

• Associate's or bachelor's degree in computer science or a related field.
• 1+ years of experience in a technical support role.
• Good customer service skills and the ability to work in a fast-paced service-oriented environment
• Working knowledge and hands-on experience with PC and laptop repair, deployments, and general OS Basic Networking support
• Proficiency using Personal Computers, including MS/Windows OS, Microsoft Office products.
• Experience with Apple/Mac products a plus.
• Ability to learn new processes and procedures.
• Working knowledge of Analog and IP Phone technology a plus.

Position Duties:

• Provides technical support, incident, and problem management to end users on the technology issues regarding computer operations and networks, including software support and administration, installation, setups, error messages, system status, and downtime procedures.
• Provide troubleshooting for mobile devices on the network including email, calendars, and contacts.
• Troubleshoots and supports software applications and business processes. Troubleshoots and repairs new or existing hardware. Analyzes and tests new hardware/software configurations.
• Diagnosing and providing a path to resolving various technical issues through triaging initial phone calls with customers, escalating problems to It Operations Director when appropriate via proper escalation procedures.
• Builds rapport with help desk customers; records, tracks and documents help desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken through to final resolution.
• Provides "Value Added" Customer Service treating customers with respect.
• Maintains corporate security and confidentiality.
• Other duties as assigned.
• Working knowledge of audio-visual system (sound, video, and lighting).