Regional Property Manager - Multifamily

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a Regional Property Manager with Hines, you will be responsible for supporting and executing company strategies related to property management operations by directing the Managers across your assigned portfolio of multifamily properties, and by implementing the policies, procedures, and practices that enable each property to meet and/or exceed budgeted financial goals and achieve operation performance objectives. Responsibilities include, but are not limited to:

• Develops the annual budgets for the assigned portfolio and oversees attainment of budgeted goals by analyzing and evaluating financial statements, reconciling monthly statements against approved budget, and resolving gaps in the financial portfolio

• Manages the financial and operational performance of the assigned portfolio, identifies, and investigates indicators of performance deficiencies or opportunities, and guides the development of appropriate action plans that correct deficiencies or maximize opportunities to ensure the portfolio meets stated goals and objectives

• Provides leadership to the team of community managers by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices

• Oversees the appropriate and adequate staffing at each community by interviewing, hiring, and training team members, and by managing their performance in accordance with company policies, values, and business practices

• Reviews, analyzes, and interprets market data to identify emerging trends that may impact the performance of the portfolio, and works with the community managers and others to develop and implement market plans that drive occupancy and revenue growth

• Lead and support property due diligence efforts including but not limited to audits, financial performance reviews, and physical inspections, ensuring accurate evaluation or acquisition or disposition opportunities

• Provide recommendations and operational insights that inform underwriting assumptions and transition planning

• Participation in the RFP process for new management opportunities, highlighting operational expertise and brand differentiators

• Collaborate with owners, investors, and management partners to resolve escalated issues and implement best practices across the portfolio

• Ensures that the appearance and physical aspects of the properties meet the established standards through routine site and safety inspections and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio

• Coordinates work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between project team members

• Ensures that all property operations in portfolio are in adherence and compliance with governing business documents (including but not limited to closing documents, Property Management Agreements, or governing programs)

• Utilizes property management software, word processing, spreadsheet, and database management applications to complete and produce required reports and other employment documents

• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, researching and/or subscribing to the internet or other professional publications, or utilizing other appropriate method(s) to obtain business and professional information

Qualifications

Minimum Requirements:

 

• High school diploma or GED from an accredited institution required

• Bachelor’s degree preferred

• Five or more years supervisory experience in residential operations and two or more years of portfolio management

• Experience with third-party management strongly preferred

• Experience in Due Diligence, RFP analysis and presentations is preferred

• Experience with overseeing lease up properties is a strongly preferred

• Industry certifications (e.g., CPM, CAPS, CAM, etc.) preferred