Customer Service Specialist

Company Description

Tessenderlo Kerley, Inc. is a company of diverse businesses unified by shared values and vision. We serve the agriculture, mining, industrial and water reclamation markets with a broad range of products and technologies, worldwide. Serving these customers well is a passion and a commitment-one that the people of Tessenderlo Kerley find rewarding, empowering and meaningful.

If you want the work you do to make a positive impact on the world in which we live, and work alongside innovative, quality-focused people of vision, Tessenderlo Kerley is the right place for you.

Job Description

Job Description

Are you a supply chain-savvy problem solver who takes pride in accuracy, responsiveness, and delivering exceptional service? As a Customer Service Specialist, you’ll play a key role in supporting both internal teams and external customers throughout the full order-to-cash process.

This role is ideal for someone who thrives in a fast-paced environment, pays close attention to the details, and approaches every challenge with a solutions-first mindset. You’ll ensure orders flow smoothly, troubleshoot issues before they impact the customer, and build strong relationships that support our long-term business success.

Please Note: This role is primarily office-based. After 90 days, you’ll have the opportunity to work from home up to 1-2 days per week. Please note that this flexibility may shift based on business demands.

Why Join Us?

📦 Make a Real Difference – Support vital order management, delivery performance and product accuracy across our customer base.

🔗 Be the Bridge – Collaborate with our Sales, Operations and Supply Chain teams to ensure a smooth customer journey from order to invoice.

🧠 Sharpen Your Expertise – Gain hands-on experience with SAP, expand your product knowledge and learn the intricacies of our growing business.

🚀 Grow Your Career – Be part of a team that values cross-training, continuous improvement and internal mobility.

What You’ll Do:

✅ Manage customer orders via phone, email and fax using SAP.

✅ Maintain and invoice orders post-shipment, process pricing changes and update customer master data.

✅ Respond to customer inquiries, troubleshoot delivery or product concerns, and provide timely resolutions.

✅ Partner with internal departments (Sales, Operations, Supply Chain) to deliver exceptional service and order accuracy.

✅ Support month-end close and related reporting or administrative tasks in collaboration with Shared Services.

✅ Participate in cross-training and continuous improvement of department systems and processes.

✅ Assist with training and onboarding of new team members as needed.

✅ Maintain professionalism in a fast-paced office environment with occasional extended hours or weekend work.

Qualifications

What You’ll Bring

✔ 3-5 years of customer service experience (order management or related field preferred).

✔ Associate degree or higher preferred (or equivalent experience).

✔ Familiarity with SAP is a big plus.

✔ High attention to detail.

✔ Understanding of supply chain or logistics operations is beneficial.

✔ Strong Microsoft Office skills (Excel, Outlook, Word, PowerPoint).

✔ Excellent communication, adaptability and problem-solving abilities.

✔ Industry experience in mining, refineries or bulk liquid shipments is a plus.

✔ Willingness to travel up to 10%.

Additional Information

Why join Tessenderlo Kerley:

Working at Tessenderlo Kerley

• Work/life balance
• Fun and rewarding environment
• Learning, development and teamwork
• Community involvement/outreach
• Challenging and meaningful work

Benefits & Rewards:

• Medical-Dental-Vision-Prescription (Low employee premiums!)
• 401(k) plan with dollar-for-dollar matching up to the first 5% of employee contribution
• 401(k) company retirement contribution at year-end, equal to 4% of annual base salary
• Short-term incentive awards based on measured performance criteria
• Life Insurance (2x annual base salary)
• Paid vacation and sick time, and 10 paid holidays per year
• Tuition Reimbursement: Up to $5,000 per calendar year (non-taxable)
• Adoption Assistance: Up to $7,500 in reimbursement assistance
• Paid maternity and parental time off
• Business Travel Life & Accident Insurance
• Flexible Spending Account
• Telemedicine program for you and your dependents
• Long-Term Disab