Care Management Assistant - Mary Immaculate Hospital

Thank you for considering a career at Bon Secours!

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Job Summary: 

The Care Management Assistant works closely with the care management staff, assisting them with everyday duties. The Care Management Assistant must have a passion for working with people and strong people skills are invaluable in this position, as these professionals work closely with individuals in a variety of difficult situations.  

 

Essential Functions:  

• Assists in issuing Medicare Important Message letters after communication and prioritization with Care Management staff and delivers and explains observation status notifications to patients in observation status between 24-36 hours of admission, after communication and prioritization with Care Management staff   

• Collaborates with Care Managers and Social Workers, assists with faxing, mail management, phone message retrieval, and other office tasks  

• Provides updates on approvals and denials to Care Managers and Social Workers as information is received or requested from Ensemble  

• Provides assistance for non-complex arrangements related to discharge planning and transitions under the direction and supervision of the care manager  

• Assists in keeping community resource manuals up to date  

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. 

 

Education: 

• High School Diploma or GED (required)  

• Some college (preferred)  

 
Licensure/Certification: 

• BLS Basic Life Support – American Heart Association (required)  

 

Experience: 

• Previous healthcare experience with patient discharge planning procedures (preferred)  

Training: 

None  

Skills and Abilities: 

 

Hard/Tech/Clinical Skills:  

Care management  

Care for patients  

Patient Observation  

Discharge planning  

Mail management  

 

Soft/Interpersonal Skills:  

Verbal communication  

Written communication  

Attention to detail  

Critical thinking  

Communication with family members  

Active listening  

Organization  

Task Management  

Time Management  

Teamwork