Manager, Pharmacy Systems

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

THE POSITION:

Are you a passionate and experienced IT leader with a fire for innovation?  We're seeking a highly motivated Pharmacy System Technical Manager to champion the evolution of our pharmacy technology landscape. In this dynamic role, you'll lead a talented team focused on three key objectives:

Implementing Cutting-Edge Solutions: Spearhead the implementation of new pharmacy system(s) to optimize workflows, integrate seamlessly with existing infrastructure, and elevate the overall efficiency of our pharmacy operations.

Streamlining Existing Systems: Manage the migration of existing pharmacy systems to ensure a smooth transition to newer versions. This includes minimizing downtime and disruption to our pharmacy services while maximizing the benefits of the upgraded functionalities.

Ensuring Reliable Support: Foster a team environment that delivers exceptional ongoing support for our entire pharmacy system portfolio. This encompasses maintaining uptime according to SLAs, proactively identifying and resolving potential issues, and collaborating with stakeholders to ensure their needs are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• System Implementation and Management:
  • Lead the implementation of new pharmacy systems to ensure they meet business needs and integrate seamlessly with existing systems
  • Manage the upgrade and migration of existing pharmacy systems, minimizing downtime and disruption to operations
  • Partner with vendors to ensure successful system deployments and ongoing support
• Team Leadership and Management:
  • Setting clear direction, effective plans, and measurable outcomes
  • Ensuring work is accomplished effectively by managing employee performance, work processes and other resources
  • Developing a pipeline of excellent talent to fill future business needs
  • Plans, organizes, and coordinates various projects, programs, and services.
  • Provide effective leadership, coaching, and mentoring to your team members, fostering a collaborative and high-performing work environment
  • Oversee the day-to-day operations of the Pharmacy Systems team, including employees and contractors
  • Develop and implement policies and procedures for Pharmacy Systems support functions (problem management, change management, security).
  • Assist in developing Service Level Agreements (SLAs) to define incident resolution expectations and timeframes.
  • Manage administrative tasks related to team members (time card approvals, leave requests, budget requests).
  • Conduct performance reviews and implement corrective actions as necessary.
  • Interview, hire, and train new team members.
• Technical Expertise:
  • Ensure uptime according to SLAs for all business-critical features in pharmacy systems, including newly implemented and upgraded functionalities.
  • Implement industry best practices in application development and production support.
  • Work closely with software engineers to manage system architecture and define programming standards for both existing and new pharmacy systems.
  • Serve as a technical advisor to management, providing insights on technical issues related to