Sr Business Analyst, Luxury Travel

Center 1 (19052), United States of America, McLean, Virginia

Sr Business Analyst, Luxury Travel

Summary: As a Senior Business Analyst at Capital One, you will apply your strategic and analytical skills to major company challenges. You will team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

On Capital One’s Luxury Travel team, you’ll play a pivotal role in crafting and overseeing the strategic initiatives that cater to Capital One’s most discerning cardholders. Our team’s track record includes the successful launch of two exclusive hotel collections, the Premier Collection and the Lifestyle Collection, setting a new standard in premium travel experiences. If you’re passionate about creating exceptional products and strategies in the world of travel and are driven to deliver unrivaled benefits to customers, then this is the role for you.

In this role, your key responsibilities will include:

• Developing and presenting strategic recommendations to leadership regarding the growth of Capital One’s luxury travel offerings. Utilize SQL to analyze customer spend and travel data while establishing a robust strategic and analytical framework to support your proposals

• Assisting in direct-to-consumer marketing initiatives for both new and established luxury travel products and strategies. Collaborate closely with a team of marketers to align on a strategic vision, offer actionable feedback on campaign materials, and partner closely with the delivery team to facilitate campaign launches 

• Partner with the business development team to deliver insightful reporting and data analysis, which will play a pivotal role in supporting both new and existing partnerships

General Responsibilities:

• Analysis: Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations

• Product: Perform modeling/analytics to assist new product and pricing strategies for various lending products

• Marketing: Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies

• Credit Risk: Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis

• Execution: Involve problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan

• Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management

• Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

• Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment ■

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:

• Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)

• At least 1 year of experience in analysis

Preferred Qualifications:

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering

• 1+ years of experience in Statistical model building

• 1+ years of experience in market resea