Cloud Operations and Customer Support Team Lead

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Systems Engineering

Job Qualifications:

Skills:

GitLab, RedHat, Troubleshooting

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Deliver simple solutions to complex problems as a Cloud Operations and Customer Support Team Lead at GDIT. Here, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.

At GDIT, people are our differentiator. As a Cloud Operations and Customer Support Team Lead you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Cloud Operations and Customer Support Team Lead joining our team to support our intelligence customer in Springfield, VA  or St. Louis, MO. 

HOW A CLOUD OPERATIONS AND CUSTOMER SUPPORT TEAM LEAD WILL MAKE AN IMPACT

Job Description:

In this role, you will join our Continuous Operations Release Environment (CORE) team, providing leadership in operational integration and overseeing the delivery of operations services to our clients. You’ll play a critical role in maintaining and improving our cloud infrastructure, emphasizing operational excellence, efficiency, and exceptional customer support.

Key Responsibilities:

• Serve as the primary contact for the Cloud Operations and Customer Support Team, ensuring high availability and performance of CORE web services.
• Provide strategic leadership to enhance team performance and service delivery.
• Optimize operational processes and methodologies for efficiency.
• Deliver outstanding technical support and customer service, responding to and resolving issues promptly.
• Collaborate with engineering teams to support the user consumption of applications in a complex enterprise cloud environment.
• Monitor applications to identify and address performance or availability issues.
• Continuously assess application infrastructure for scalability and performance improvements.
• Develop and maintain detailed documentation for application support procedures.

What You'll Need

Education and Experience:

• Bachelor’s Degree in the IT field, related technical discipline, or equivalent combination of education and experience.
• 5+ years of experience in IT, with a strong focus on cloud operations and customer support.

Required Skills:

• Proven leadership skills with the ability to collaborate effectively across teams and disciplines.
• Proficiency in AWS cloud services and infrastructure management.
• Strong troubleshooting and problem-solving abilities.
• Experience delivering customer-focused technical support.
• Solid understanding of Linux distributions (e.g., RedHat, CentOS).
• Familiarity with DevOps practices, Agile/Scrum methodol