Customer Experience Executive

Qualifications:

• 5+ years of experience in Customer Success, Enterprise Sales, Business Development, Project Management, Operations, IT, or Business Analysis within complex technology environments.
• Demonstrated experience managing enterprise software lifecycle motions, including adoption, consumption, renewals, and value realization strategies.
• Mid- to senior level understanding of Cisco Enterprise Agreements and Whole Portfolio Agreements (WPA).
  • Experience with additional OEM ecosystems (e.g., Palo Alto, Red Hat, VMware, Dell) preferred but not required.
• Experience working within Cisco licensing models, Smart Accounts, and enterprise subscription environments.
• Proven ability to operate effectively in ambiguous, evolving programs with shifting priorities and minimal structure.
• Strong executive presence with experience engaging and influencing stakeholders across all levels of an organization, including C-suite leaders.
• Demonstrated ability to translate data and analytics into actionable customer insights and measurable outcomes.
• Experience building, refining, or scaling processes within high-growth or transformational environments.
• Strong cross-functional leadership skills with the ability to align Sales, Engineering, Operations, Finance, and partner teams toward common objectives.
• Excellent prioritization, organization, and time management skills with the ability to manage multiple initiatives simultaneously.
• Strategic thinker with sound business judgment and a practical, solutions-oriented mindset.
• Experience leading or coordinating high-performing teams to deliver against shared goals, formally or through influence.
• Strong internal motivation, intellectual curiosity, and commitment to continuous learning.
• Ability to maintain a professional, business-appropriate appearance and executive presence in both virtual and in-person customer engagements.
• Up to 20% nationwide travel may be required.

 

Education:

• Undergraduate Degree in a related field or equivalent work experience is required.
• Master’s degree in a related field or equivalent work experience is preferred.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $110,000.00 to $140,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

 

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

 

If you have any questions or concerns about this posting, please email taposting@wwt.com.

 

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Qualifications

Why WWT?

 

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve thi