Senior Underwriter Support Specialist

Do you have a good understanding of commercial insurance policy forms and regulatory requirements, plus a real desire to further develop your skills and career? Are you comfortable being the first point of contact within a busy underwriting team? Then come and help us rethink insurance at AIG and see how far your career could take you.

Rethink insurance with AIG

This is a pivotal time to join us at AIG, a leading global insurance organization built on 100 years of experience. We are reimagining how we help business customers to manage risk, transforming our operating model, and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague – empowering our people to grow as insurance professionals and add more value to our customers and AIG. It’s time to rethink how far your career could take you.

Get to know the business

AIG Underwriting teams help to find insurance solutions in areas including Financial Lines, Property, Casualty, Specialty Lines, Cyber, and Multinational Clients. We are reimagining how we help customers to manage risk, transforming our operating model and reshaping our role responsibilities and career pathways. The goal is to unlock the full potential in each colleague – empowering our people to grow as insurance professionals and add more value to our customers and AIG.

About the role

As a Senior Underwriter Support Specialist, you will make a vital contribution within the Underwriting Support Unit of our product field operations by working with underwriters and CoE partners to develop and deliver tailored solutions whilst handling some of our complex accounts. Providing technical guidance to other junior support staff while working under moderate supervision will be important too.

What you need to know

Other key responsibilities will include:

• Partnering with regional underwriters and/or more senior UW Support employees in the end-to-end processing of new and renewal business.
• Evaluating new and renewal submissions against prescribed criteria to determine completeness.
• Identifying and resolving account alerts and blocks during the submission process to avoid account conflicts.
• Performing data analytics, remodeling, when necessary, referral documentation preparation and completion, as well as form checklist and working approval.
• Assist with training and oversight of less experienced support staff.

What we’re looking for

Eager to learn from experiences and new situations, you’re great at navigating and switching between proprietary, vendor, web-based and standard computer systems, according to priorities. You’re also great at identifying problems and coming up with appropriate solutions. A customer service mindset and ability to proactively engage with a variety of clients and promptly respond to phone calls and/or emails is important too, as is the ability to maintain accurate and updated files. You’ll also need:

• 1-3 years of related insurance experience, preferably in underwriting or similar role sand/or training, or an equivalent relevant combination of education and experience.
• The ability to work closely with underwriters and CoE partners to develop and deliver tailored solutions.
• Proficiency in Microsoft Office Excel, Word, and Power Point.
• Strong attention to detail and accuracy in data entry and documentation.
• Excellent organizational and time management skills, with the ability to prioritize multiple tasks in a fast-paced environment.
• A pro-active, solutions-oriented mindset with a commitment to delivering exceptional service.
• Veterans are encouraged to apply.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty