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Manager, Learning & Development- Instructional Design
Sequel Med TechUnited States - Remote, United StatesRemotefull_timeVerifiedPosted 24 Jun 2025
About the role
About Sequel
Sequel Med Tech is an early-stage, fast-growing medical device company developing the next generation of precision drug delivery devices. We're on a mission to improve the lives of people living with chronic conditions—starting with diabetes—by delivering innovation that truly meets patient needs.
Job Overview
We are seeking an experienced and agile Manager of Instructional Design to lead the design, development, and delivery of dynamic learning solutions for our Customer Care contact center team. This role is essential in enabling our specialists to perform confidently in a fast-changing environment by providing just-in-time, rapidly developed, and continuously refreshed training content. This individual will develop a range of training materials for internal teams, including instructor-led training, e-learnings, job aids, videos, and other learning experiences.
You will partner closely with SMEs, stakeholders, and cross-functional teams to create learning experiences that ensure our agents can quickly access the knowledge and tools they need—exactly when they need them. Reporting to the Director of Customer Care Learning & Development, the Manager will play a pivotal role in designing and delivering comprehensive training programs to support our customer service initiatives.
Job Responsibilities and Essential Duties
Sequel Med Tech is an early-stage, fast-growing medical device company developing the next generation of precision drug delivery devices. We're on a mission to improve the lives of people living with chronic conditions—starting with diabetes—by delivering innovation that truly meets patient needs.
Job Overview
We are seeking an experienced and agile Manager of Instructional Design to lead the design, development, and delivery of dynamic learning solutions for our Customer Care contact center team. This role is essential in enabling our specialists to perform confidently in a fast-changing environment by providing just-in-time, rapidly developed, and continuously refreshed training content. This individual will develop a range of training materials for internal teams, including instructor-led training, e-learnings, job aids, videos, and other learning experiences.
You will partner closely with SMEs, stakeholders, and cross-functional teams to create learning experiences that ensure our agents can quickly access the knowledge and tools they need—exactly when they need them. Reporting to the Director of Customer Care Learning & Development, the Manager will play a pivotal role in designing and delivering comprehensive training programs to support our customer service initiatives.
Job Responsibilities and Essential Duties
- Execute full development lifecycle of training materials development including needs assessment, design (storyboard creation, scripting, image sourcing, facilitator notes), and final development.
- Design and develop modular, easily accessible learning assets including microlearning, videos, job aids, and self-serve knowledge articles to support a dynamic Customer Care environment.
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