Assistant Community Manager

Description

Fortis Property Management Job Description

Job Title: Assistant Community Manager

Weekly Hours: 40

Department: Operations

Prepared by: Human Resources

Reports to: Community Manager

About Ventana at the Lake

 Ventana at the Lake is a 142-unit apartment community located in Hendersonville, TN. Nestled along the shores of Old Hickory Lake, the property offers a mix of one- and two-bedroom apartment homes and townhomes in a serene, lakeside setting with convenient access to nearby shopping, dining, and entertainment. 

The Opportunity

We’re seeking an experienced Assistant Community Manager to join our close-knit, two-person office. In this role, you’ll not only manage operations—you’ll also be the face of the community and our leasing rockstar, making sure every interaction leaves a positive impression. You’ll support the property’s goals by helping to lease efficiently while delivering exceptional resident service. This position works closely with the Community Manager and our dedicated maintenance team, with the ability to step into leadership when needed.

Why Work for Us?

Here, you don't work for us, you work with us. At Fortis, our success is the result of people like you filling out job applications like this. From your first day in the office, you are a Fortis team member. We pride ourselves on employing thoughtful, innovative, and outgoing people, just like you. And we put our money where our mouth is; we take care of our team. We maintain a competitive commission and bonus structure to recognize your hard work, we guarantee paid time off, and we provide employee rental discounts on our properties because we know that your family at home is and should be your first priority. We also promote internal advancement to further your life in our Fortis family because we believe that our leaders of tomorrow come from the workers of today.

Principal Duties & Responsibilities (Essential Functions) 

Financial Oversight

• Assist in preparing and executing the annual operating budget.
• Complete all daily financial transactions, including collecting and posting rent, fees, and other payments.
• Review and submit vendor invoices for payment with required documentation.
• Monitor and control expenses within budget parameters.
• Ensure all bank deposits are made in accordance with company policy.

Leasing & Marketing

• Be the face of Ventana at the Lake—greet and engage residents, prospects, and visitors with inviting customer service.
• Conduct engaging tours showcasing apartment homes, amenities, and community benefits.
• Promptly follow up on leads, inquiries, and applications to maximize lease conversions.
• Accurately quote rental rates, availability, and leasing terms.
• Process applications, lease documents, move-ins, and renewals.
• Ensure all apartments are tour-ready and meet standards prior to occupancy.
• Implement marketing and outreach strategies to maintain target occupancy.
• Conduct weekly market surveys and provide insights on local conditions.

Resident Relations

• Deliver exceptional customer service and maintain positive relationships with residents.
• Communicate professionally regarding outstanding balances and manage collection procedures.
• Promptly resolve resident concerns and service issues.
• Distribute move-in packets and ensure smooth onboarding for new residents.
• Assist in planning resident events that build community connections.

Inspections & Unit Readiness

• Inspect move-outs, document deficiencies, and ensure compliance with lease terms.
• Inspect apartments prior to move-ins to confirm readiness and quality standards.
• Coordinate with maintenance to resolve outstanding work orders or deficiencies.

Administration & Team Support

• Collaborate with the Community Manager and maintenance team to achieve property goals.
• Act as the Community Manager in their absence.
• Maintain accurate records in Yardi, CRM, and other systems.
• Ensure compliance with company policies, Fair Housing, ADA, and all regulations.
• Perform other duties as assigned.

Supervision

• Reports to: Community Manager and/or Regional Property Manager.
• May supervise on-site associates and contractors in coordination with the Community Manager.<