Customer Support Manager

Company Description

About Us

Every Word Code is a forward-thinking technology firm that believes in the power of communication and clarity in software solutions. Based in Baton Rouge, LA, we specialize in tailored development services that bridge human understanding with digital precision. Our commitment to excellence is matched by our dedication to building a professional, supportive, and inclusive work environment where every team member is valued. Join us in shaping a smarter digital future—one word, one line of code at a time.

Job Description

Job Description

We are seeking a dedicated and detail-oriented Customer Support Manager to lead and optimize our customer service operations. The ideal candidate will be responsible for overseeing support teams, ensuring excellent service delivery, handling escalations, and continuously improving internal processes.

This role requires a balance of leadership, operational strategy, and hands-on customer interaction. You will work closely with various departments to ensure customer needs are consistently met while maintaining service-level excellence.

Responsibilities

• Supervise, train, and support the customer support team

• Monitor daily operations and ensure consistent customer satisfaction

• Set performance metrics and evaluate team effectiveness

• Handle escalated customer issues with professionalism and speed

• Collaborate with product and tech teams to relay customer feedback

• Analyze support data to identify trends and recommend improvements

• Develop and implement customer service policies and procedures

• Ensure compliance with company standards and service goals

Qualifications

Qualifications

• Proven experience as a Customer Support Manager or similar leadership role

• Strong understanding of customer service software and support workflows

• Excellent communication, problem-solving, and conflict-resolution skills

• Ability to motivate and lead teams in a fast-paced environment

• Strong organizational and multitasking abilities

• Bachelor's degree in Business, Communications, or a related field preferred

• Experience in tech-enabled environments is a plus

Additional Information

Benefits

• Competitive salary within the range of $56,000 – $63,000 annually

• Growth opportunities and leadership development

• Supportive, team-focused work culture

• Continuous training and professional advancement

• Health, dental, and vision insurance packages

• Paid time off and holidays