Customer Service Representative Charlotte

Responsive recruiter Lead with Purpose: Customer Service Representative
Join Our Mission to Save Lives by Teaching Children to Swim!

At Little Otter Swim School, we’re not just teaching children to swim—we’re on a mission to save lives by providing the essential skill of swimming to children. We believe that every child deserves the chance to feel confident and safe in the water, and our work extends far beyond the pool. We’re committed to creating positive experiences that leave a lasting impact on every family we serve.

As a Customer Service Representative, you’ll play a vital role in connecting with families and supporting them on their journey with us. You’ll ensure they feel valued, heard, and supported, helping to build lasting relationships and ensuring that every customer’s experience is seamless and meaningful. This connection is integral to our mission of teaching children life-saving skills, as it allows us to create a positive, trusting relationship that fosters the success of every child.

If you're ready to be a part of a team that's changing lives and making a real difference, we want you on board!

What You’ll Do:

• Customer Support: Provide exceptional service to parents and families by answering questions, assisting with scheduling, and explaining our programs and policies, ensuring a smooth and positive experience every step of the way. Every interaction is an opportunity to build a relationship that supports our mission to teach children life-saving swimming skills.
  
  
• Problem Resolution: Handle customer concerns with empathy and professionalism, always finding solutions that reflect our commitment to customer satisfaction and the life-changing impact we’re making in the lives of children.
  
  
• Administrative Support: Assist with scheduling, registration, and payment processes, ensuring that all administrative tasks are carried out efficiently and accurately so families can focus on their child's progress and safety.
  
  
• Collaborate & Support: Work closely with team members across the organization to ensure a seamless experience for all families, knowing that every moment we spend supporting a family brings us closer to our life-saving goal.
  
  
• Promote Positive Culture: Contribute to a welcoming and supportive atmosphere that builds trust with customers and creates a positive work environment. Our connections with families are at the heart of our mission, and we strive to foster a culture that reflects that.
  
  

What You’ll Bring:

• Passion for Customer Service & Life-Saving Mission: You’re passionate about making a difference in people’s lives and dedicated to creating lasting, positive experiences for customers. You understand that the customer journey is integral to our mission of saving lives through swimming.
  
  
• Strong Communication Skills: You’re an excellent listener who can provide clear, accurate information to address customer concerns and help guide them along their journey.
  
  
• Team Player: You collaborate well with others, working together to create a supportive, goal-driven environment that drives our mission forward.
  
  
• Organized & Goal-Oriented: You’re proactive, efficient, and focused on providing quality service while helping families achieve their goals and ensuring that children are safe and thriving in the water.
  
  
• Patience & Empathy: You approach every interaction with care, understanding, and a calm demeanor, always prioritizing the emotional well-being of our families.
  
  
• Commitment to Consistency: You’re reliable and maintain a consistent work schedule, ensuring continuity of support for our customers and building strong, trusting relationships with families.
  
  

Why Little Otter Swim School?

At Little Otter Swim School, we’re more than just a team—we’re a family. We’re passionate about what we do and deeply committed to providing exceptional service to our customers. By joining us, you’ll become part of a purpose-driven organization that values growth, teamwork, and professional development.

• Growth Opportunities: Whether you’re looking for part-time work or a full-time career, we offer opportunities for advancement and continuous learning.
  
  
• Competitive Pay: Starting at $14.25–$17 per hour, with the potential for higher wages based on experience.