Small Business Officer

Application Deadline:

09/27/2024

Address:

790 N Water Street

Job Family Group:

Commercial Sales & Service

Our Ambition:

We want to build a digitally-enabled, future-ready bank with leading efficiency, profitability and loyalty – all powered by a Winning Culture and driven by our Purpose to Boldly Grow the Good, in business and life. We’ve been recognized for our retail banking support, as a great place to work, digital innovation, and for our focus on diversity & inclusion.

Competitive pay for performance, 401(k) matching & incentive opportunities for all employees. Free employee banking and discounted stock purchase program.

Paid time off for vacation, illness & parental leave. Holiday pay and back-up childcare & eldercare for emergencies.

Check out all of the additional great benefits BMO has to offer: bmo life | benefits

Job Description:

Our Small Business Officer (SBO) is responsible for acquiring new mass small business relationships and proactively developing and retaining high potential business banking relationships with lending needs up to $100,000. Assists assigned retail branches with achieving mass small business goals and partners with retail team members to coach and train on acquisition strategies, retention tactics, and customer inquiries related to mass small business. Independently interprets and provides recommendations and solutions unique to each client's specific banking needs.

• Focuses on acquisition of new small business customers and retention and deepening of existing relationships.
• Acquires new small business relationships through in person prospecting, outside calling, networking, and referrals. Makes a substantial number of outside, in-person calls on prospects and portfolio clients through designated retail branch assignments in a specific geography area.

Additionally, our Small Business Officers provide technical expertise for proactive credit analysis, structuring, pricing, and overall transactions assessment within the assigned portfolio / jurisdiction. Provides advisory supports to the team to provide insights on the accuracy and consistency of decisions relative to risk strategies, policies, and appetite. Identifies deficiencies and recommends corrective action plans. Makes credit and pricing decisions and recommendations in accordance with sound credit-granting principles in compliance with Bank policies and procedures.

The business location will be determined at time of offer and will take into consideration the business need and best fit for the candidate.

Provides technical expertise for proactive credit analysis, structuring, pricing, and overall transactions assessment within the assigned portfolio / jurisdiction. Provides advisory supports to the team to provide insights on the accuracy and consistency of decisions relative to risk strategies, policies, and appetite. Identifies deficiencies and recommends corrective action plans. Makes credit and pricing decisions and recommendations in accordance with sound credit-granting principles in compliance with Bank policies and procedures.

• Identifies prospective customers, and/or refers customers with Personal Banking and/or more complex needs to appropriate personnel.
• Understands the local market and proactively develops relationships with centres of influence.
• Develops internal and external networks and referral sources to ensure ongoing growth of BMO's business.
• Answers inquiries and provides accurate information about business banking products and services.
• Responds to information requests and follows established protocols.
• Resolves or escalates issues.
• Develops and maintains long-term, profitable relationships and expands organization’s wallet share within the assigned portfolio.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Monitors and tracks performance, and addresses any issues.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels