Customer Success Rep

Location:

Bland, Virginia, United States of America

Job ID:

R0096917

Date Posted:

2025-07-03

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

Communications & Corporate Affairs

Job Schedule: 

Full time

Remote:

No

Job Description:

Are you passionate about delivering exceptional customer experiences? At Hitachi Energy, we’re looking for a Customer Success Rep to join our team in Bland, VA. In this dynamic role, you’ll be the key connection between our customers and internal teams, ensuring seamless post-order execution for clients across Utilities, OEMs, and Commercial & Industrial sectors.

From order acceptance to shipment, warranty, and after-market services, you’ll be the voice of the customer—driving satisfaction, solving challenges, and contributing to a world-class experience. If you thrive in a collaborative environment and enjoy making a real impact, this is your opportunity to shine.

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

How You’ll Make an Impact

• Process new orders and champion the “clean order” initiative

• Collaborate with engineering to deliver timely, high-quality drawing packages

• Manage change orders and build strong cross-functional relationships

• Reduce shipping holds and support revenue goals through proactive order management

• Handle returns, concessions, milestone billing, and overdue invoices

• Apply lean methodologies to drive continuous improvement

• Communicate shipping schedules and resolve potential delays

• Participate in daily team meetings and escalate issues as needed

Your Background

• Bachelor’s degree in Engineering, Business, or equivalent experience

• Authorized to work in the U.S. without future sponsorship

• Onsite availability in Bland, VA

• Proficiency with Microsoft Office; SAP experience is a plus

• Understanding of general accounting principles

• Strong organizational and basic project management skills

More About Us

• At Hitachi Energy, we foster a culture of innovation, collaboration, and continuous learning

• You'll join a global leader committed to sustainability and customer excellence

• We offer growth opportunities and a supportive environment where your contributions matter

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

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