About Intelliguard Group, LLC

Intelliguard is redefining how hospitals manage their most critical medications. With more than 25 years of experience and the most RFID patents in the field, we combine trusted technology with deep pharmacy expertise to bring accuracy, intelligence, and control to every step of the medication journey.

We’re a fast-growing healthcare technology company that believes innovation should make life better for the people who save lives. Our Mira Ecosystem™ connects RFID automation, real-time visibility, and predictive insights to help hospitals reduce waste, prevent shortages, and strengthen compliance. Trusted by hundreds of leading hospitals and health systems across North America, Intelliguard is helping shape the future of medication intelligence.

We move fast, solve hard problems, and look for people who thrive in an environment where curiosity, collaboration, and accountability matter. If you’re motivated by building technology that improves healthcare and want to be part of a team that’s making a real impact, we’d love to meet you.

Learn more at intelliguardhealth.com

About the role:

A Clinical Implementation Specialist provides hands-on clinical and technical support during the implementation of Intelliguard technology for our clients. They will guide our clients through integrating our solutions into their operations. Serves as a key point of contact, helping clients successfully transition from onboarding to full implementation while ensuring a high level of client satisfaction. 

What You'll Be Doing:

• Collaborate with clients to understand their specific needs and objectives. 

• Lead client onboarding and implementation efforts, providing guidance and support at each stage. 

• Support the implementation, configuration, and validation of Intelliguard solutions within the client’s hospitals, clinics or other healthcare facility or area such as the OR. 

• Train clients on how to use our products effectively and efficiently. 

• Troubleshoot clinical and technical issue during go-live and early adoption phases.  Escalate and communicate to internal stakeholders any complex issues encounter. 

• Excellent communication skills, both written and verbal, are necessary for explaining complex concepts and ensuring clients have a clear understanding. 

• Provide on-site and virtual clinical training to physicians, pharmacy staff, or other staff on workflows, features and product function and operations. 

• Serve as a clinical subject-matter expert to guide customers through workflow to ensure the product aligns with the clinical and client’s needs. 

• The ability to adapt to changes and handle unexpected challenges is important, as implementation projects can be dynamic. 

• Document training session, user feedback and product performance for continuous improvement.  

• Efficiently managing multiple projects and deadlines is a key skill in this role. 

• Building positive relationships with clients and working well with cross-functional teams is important for successful implementation. 

• The ability to assess data and information to make informed decisions and improvements in the implementation process. 

We Would Love To Hear From You, If:

• Bachelor's degree or a health professional in Pharmacy (Pharmacy Technician or Pharmacist) or CRNA etc. 

• Previous experience in implementation, project management, or client support is a plus. 

• Excellent communication and interpersonal skills, able to troubleshoot under pressure and train healthcare staff. 

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