Configuration Manager

Overview

SMS is seeking a Configuration Manager.  To be successful in this role, the candidate should have experience with performing all areas of Configuration Management (CM), including planning, identification, change control, status accounting, and validation and verification for multiple product baselines. The candidate should possess a general familiarity with IT networks, to include network appliances (routers, load balancers, firewalls).  Additionally, the candidate should have the ability to develop, document, implement and maintain CM processes and activities in support of the Compartmented Enterprise Services Office (CESO) program.

 

With the CESO program, the Defense Information System Agency (DISA) is looking to transform the existing Secure Web Services (SWS) environment, which provides secure information sharing to the community, into a more mature service offering to meet the DoD and intelligence communities.  As part of this task order, Leidos will manage the commercial cloud migration and disestablishment of legacy systems, fully automate the continuous development & continuous integration environment, fourth estate consolidation, professionalize services – ITIL/DevSecOps based processes, improve the customer experience 1st call resolution, and achieve development of a service catalog for Defense Working Capital Fund (DWCF) Model.

 

As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.

 

SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers’ missions for more than 40 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

 

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Responsibilities

The candidate will work with a team of engineers focused on maintaining the integrity of the Configuration Management Database (CMDB). The team is focused on adapting industry standard best practices while developing and enhancing automated network reconciliation and discovery.  The candidate must be a flexible team player who is able to prioritize and support multiple concurrent tasks:

• Assist with establishment of procedure/processes for implementing changes; offering customer support as required.
• Review and analyze approved production change releases and coordinate with engineering, implementations, operations teams as required to ensure that changes are implemented and documented per the standard.
• Perform day-to-day tasks including but not limited to, responding to customer inquiries for metric reporting, data validation audits, data cleansing activities, discovery/reconciliation actions, etc.
• Perform various methods of data/metric collection; automated report creation utilizing Configuration Management tools as well as manual methods (i.e., GUI, command line, etc.)  
• Perform manual validation of baseline configuration for a wide variety of network appliances and applications by accessing via GUI, command line and performing commands to display the required configuration data.
• Analyze network infrastructure and configuration issues that result in discovery failures.
• Review, analyze and Manage escalated Incident tickets and coordinate with engineering teams to ensure a solution will be implemented.
• Manage Briefings to leadership providing them necessary data to approve/deny escalated tickets and brief to program the approved incident tickets.
• Manage Incident ticket data for reporting and data analytics.

Qualifications

Basic Qualifications

• BS and 4-8 years of prior relevant experience or Masters with 2-6 years of prior relevant experience; additional experience may be considered in lieu of degree
• Candidate must possess an active DOD TS/SCI level security clearance, and be eligible to obtain and maintain a w/CI Poly
• Hardware/Software Configuration Management Experience
• Change Management, understanding of Engineering Review Board & Change Control Board process.
• Strong written and verbal communications and collaboration skills
• Ability to translate highly technical matter to non-technical audience.
• Working Knowledge of ITSM systems.
• Facilitation of various Configuration Management Boards and processes
• Intermediate