Patient Flow Coordinator

PLANNED PARENTHOOD OF WISCONSIN, INC.

MILWAUKEE, WI

PATIENT FLOW COORDINATOR

At Planned Parenthood of Wisconsin, Inc. (PPWI), we work to provide quality, affordable health care services, comprehensive education, and strong advocacy.  We serve over 60,000 patients annually in 18 health centers statewide, making us the largest and most trusted reproductive health care provider in Wisconsin.  Our goal is to help keep Wisconsin safe, healthy and strong!

 

This is an excellent opportunity for a Patient Flow Coordinator (40 hours/week) at our Wisconsin Avenue Family Planning Health Center! As a valuable member of our team, all Patient Flow Coordinators are provided paid training to learn how to deliver clinical care and how to complete medical administrative tasks.   As part of our comprehensive benefit package, we offer: - Company contribution toward medical insurance deductible - Generous Paid Time Off - 12 Days of Holiday Pay - Immediate 401(k) Vesting with up to 6% company contribution - Paid Parental Leave - Tuition Assistance - Public Service Loan Forgiveness Program   PPWI’s compensation philosophy is rooted in equity. Starting offers are determined by both the candidate’s applicable experience and internal equity. The Patient Flow Coordinator pay starts from $20.15 per hour.   Additional $1.50 per hour for bilingual (English/Spanish)

 

 

PURPOSE of POSITION:  Responsible for the daily health center patient flow. Serve as the subject matter expert in center efficiency and productivity. Develop and maintain center specific systems that meet productivity performance benchmarks, reduce patient wait times and ensure a positive patient experience. Triage waiting patients and manage daily staff and patient schedules. Delegate roles and responsibilities to center staff as needed.    QUALIFICATION REQUIREMENTS: 

• Must be committed to quality healthcare, excellent customer service and the vision and values of Planned Parenthood of Wisconsin, Inc.  

• Must be committed to diversity, equity, inclusion, and belonging.  

• Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction.   

• Ability to relate to diverse communities and be sensitive to cultural and ethnic differences among staff and patients.  

• Ability to work independently and as a team member.   

• Proven written and verbal communication skills.  

• Demonstrated critical thinking and decision-making skills in a fast-paced environment.  

• Accuracy and attention to detail essential.  

• Ability to read and implement written instructions.   

• Ability to physically assist a patient in distress.  

• Some positions require bilingual skills and/or venipuncture skills / IM injection skills.*   

• Ability to take the initiative to make changes in staffing patterns and duties and to utilize resources effectively.  

• Demonstrated ability to create and maintain a teamwork approach to center flow and morale.  

• Ability to maintain composure under stress.  

EDUCATION and/or EXPERIENCE: 

1. High school diploma required and two-years related work experience required, preferably in a medical environment. <