Senior ServiceNow Developer Public Trust (Remote MD DC VA) FC

*Candidates residing within a 50-mile radius of Washington, DC, will be required to report onsite daily to a federal agency office in the DC area in the near future.*

We are seeking a Senior ServiceNow Developer to design, develop, and support enterprise ServiceNow solutions across ITSM, ITOM, ITAM, SPM, HRSD, FSM, CMDB, Service Portal, and Mobile Agent. The role requires hands-on experience delivering scalable, secure, and upgrade-safe solutions using ServiceNow best practices, with a strong focus on automation, integration, and user experience. The ideal candidate partners closely with business and technical stakeholders to translate complex requirements into reliable platform solutions that improve service delivery, operational efficiency, and end-user satisfaction. Responsibilities include developing Business Rules, Client Scripts, Flow Designer workflows, Service Catalog items, CMDB models, portals, and mobile experiences; implementing REST/SOAP integrations; supporting releases, testing, and upgrades; and enforcing platform governance and quality standards. The role also provides technical leadership through code reviews, documentation, and mentoring. Required qualifications include deep ServiceNow development experience, strong JavaScript skills, knowledge of ITIL and Agile practices, and relevant ServiceNow certifications (CSA and CAD preferred).

Basic Required Qualifications

• Must be able to obtain a Public Trust clearance.

• 7+ years of software development experience

• 4+ years of experience implementing ServiceNow solutions

• 3+ years' experience in CSM or ITSM with deployed Custom Application Development

• Must be able to obtain and maintain a Public Trust clearance.

• US Citizenship is required (required by the federal government for this position).

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.) as this work is for a federal contract, and laws do apply.

 Desired Skills

• 5+ years' experience troubleshooting and resolving technical issues related to ServiceNow implementations.

• 3+ year experience scripting beyond basic ServiceNow scripts

• 3+ year experience in Agile Scrum

• Active FCC or GSA government clearance

• Familiarity with ITIL processes and IT Service Management (ITSM) principles

• Strong technical skills, including workflow configuration, and business rule development.

• Certified in one or more additional mainline certifications, with preference for

  • ServiceNow Certified Application Developer

  • ServiceNow Certified System Administrator

  • Certified Implementation Specialist – Human Resources

  • Certified Implementation Specialist – Customer Service Management

  • Certified Implementation Specialist – Discovery

  • Certified Implementation Specialist – Software Asset Management

  • Certified Implementation Specialist – Project Portfolio Management

• Strong technical skills in developing integrations for ServiceNow applications

• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

 

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email