Division Operations Manager
NutrienAbout the role
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence.
Nutrien Ag Solutions is the retail division of Nutrien, providing full-acre solutions through our network of trusted crop consultants at more than 2,000 locations in North America, South America, and Australia. For more than 150 years, we have been helping growers achieve the highest yields with the most sustainable solutions possible, offering a wide selection of products, including our proprietary brands: Loveland Products, Inc.; Proven®Seed and Dyna-Gro®Seed; as well as financial, custom application and precision ag services.
Through the collective expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien and Nutrien Ag Solutions.
This position is currently based in Willow Park, TX; however, the office will be relocating to Lubbock, TX. Candidates should be prepared to transition to the Lubbock location.
What You'll Do:
An individual contributor overseeing the Operations functions at the division level
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- May indirectly manage a team of employees, assisting with training, scheduling, performance feedback, hiring, firing and promotions
- Ensures that the division operates in compliance with company policies and procedures, as well as relevant regulations
- Manages the procurement, allocation, and inventory of resources to support operational needs
- Collaborates cross-functionally to ensure cohesive and efficient operations at the division/region
- Optimizes processes, troubleshoots problems, and implements improvements to enhance productivity and reduce costs
- Provide comprehensive administrative support to division leadership, Branch Managers, Branch Admins, and Customer Service Representatives
- Serve as a liaison between the branch, division, and customers, facilitating effective internal and external communications
- Oversee the preparation of reports and documentation for management review, maintaining accurate and up-to-date records and files
- Identify opportunities to streamline administrative processes and implement improvements, ensuring compliance with company policies and procedures
- Address and resolve billing issues within the branch, preparing and presenting regular reports on billing activities to Division Management
- Handle customer complaints promptly and effectively, ensuring customer satisfaction
- Monitor and manage inventory issues for all locations within the branch
- Address Transaction Authorization Processing (TAP) issues for the branch
- Provide training and support on ARS (Automated Reporting System), TAP, SAP, and other systems
- Develop new procedures to enhance operations and collaborate with managers and employees to implement changes
- Work with IT and other departments to integrate new technologies and systems to improve billing processes and overall efficiency
What You'll Bring:
- Education: Bachelor’s degree in Business Administration, Management, or a related field preferred
- Experience: Minimum of 5 years of administrative experience, preferably within a corporate or branch-specific setting. Experience in project management, training, and process improvement is a plus
- Skills: Proficiency in Microsoft Office Suite, strong organizational and time-management skills, excellent interpersonal and communication abilities, ability to handle confidential information with discretion, strong analytical and problem-solving skills, familiarity with budget management and financial documentation
- Additional Information:
- This position requires occasional travel and flexibility to work extended hours as needed
- The role may evolve based on the needs of the branch and the company
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