Client Service Coordinator

Saint John’s Program for Real Change mission is to provide a safe space for women and children to heal and develop the skills necessary to transform their lives. We accomplish our mission by holding to our vision to end the generational cycle of trauma and homelessness.

We operate the largest residential program for formerly homeless women and children in the Sacramento region providing services 24 hours/day, 365 days/year, offering shelter, meals, childcare, and comprehensive support services, including Behavioral Health Services, Hands-on Employment Training, Career Education, and Family Services.

Joining our team means becoming part of a community dedicated to making a real difference in the lives of those we serve. At Saint John’s, you ‘ll be part of something bigger – a mission-driven organization committed to making a lasting impact on our community. We are committed to fostering a supportive and inclusive work environment where teamwork, compassion and empathy are valued. You’ll be surrounded by dedicated colleagues who share your passion for service others. We believe in investing in our staff and providing opportunities for professional growth and development because we recognize your work here will truly make a measurable difference.

Benefits/Perks of a career at Saint John’s

• Choice of 7 medical plans
• Choice of 3 dental plans
• Vision, Life and Accident and Injury Insurance
• Employee Assistance Program
• 403 (b) 100% match for 1%–6% of pay
• Paid Time Off includes: 10 paid holidays, 2 floating holidays, 5 sick days and up to 18 days of vacation per calendar year.

TITLE                          Client Service Coordinator                  

SALARY                      From $18.00 To $20.00 Per Hour

CLASSIFICATION       Full-Time, Non-Exempt

LOCATION                  On Site Only – Jackson Rd. Sacramento, CA

SCHEDULE                 Wednesday to Saturday, 10:00 pm to 6:30 am

About the Position…

The Client Service Coordinator (CS) works under the supervision of the Director to ensure the mission of the agency is implemented with the highest degree of quality and compassion. As a CS team member, you will be responsible for effective and efficient delivery of services to clients, staff, and volunteers. This position is responsible for the safety and security of program participants and the facility. It is the CS’s responsibility to supervise and assist program participants with basic needs and transportation. The CS will assist in conflict resolution and crisis intervention and ensure that program participants follow program policies and procedures. 

You’ll be responsible for…

Onboarding: 

• Welcome and orient new clients. 
• Ensure clients have a smooth transition into the Program. 

Crisis and Conflict Resolution: 

• Assess and respond to resident crises or conflicts. 
• Manage conflicts as they occur. 
• Document conflicts. 
• Monitor client incidents.   

Resident Program Support:

• Facilitate program structure 
• Support residents in their recovery and program progress
• Promote attendance at classes, groups, and 12-step meetings
• Respond to residents in a positive, cons