Service Integration and Management (SIAM) Operations Lead

Service Integration and Management (SIAM) Operations Lead

Job Category: Project and Program Management

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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The Opportunity:
CACI is seeking an experienced and highly motivated Service Integration and Management (SIAM) Operations Lead with 10 or more years of combined IT Program Management, Service Management (ITSM), and Systems Engineering (SE) management experience in an IT Service Provider Ecosystem environment.

The candidate is responsible for assisting in the lead of functional areas leads though implementation, maintenance, and delivery of the ITSM Practices. Key focus areas will be on operational Situational Awareness (SA) and ensuring key decision makers have the operational information they need to be able to make informed decisions. The SIAM Operations Lead also collaborates US Government, Service Providers and other programs to support the implementation and management of the SIAM organization, processes, and policies.

Responsibilities:

As the SIAM Operations Lead, you will:

• Understand the Government customer and IT Service Provider ITSM and SE business practices and the impact of the ecosystem's ability to deliver on customer commitments
• Support in the organizational change initiatives required to transition the customer's operations to the commercial-based Integrated ITSM ecosystem model
• Collaborate with other support functions/organizations such as Situational Awareness as a Service (SAaaS), Integrated Operations (IO), and the Integrated Service Center (ISC) executing the All Spark cross-functional resources, processes, and applications/tools required for seamless service delivery to the Ecosystem
• Support in the management of transition and design of the SIAM organization to an operational state, including any required staffing, processes, and strategic direction
• Support the SIAM functions including ecosystem governance, customer engagement, service transition, and performance management
• Support in the optimization of the overall operation of the ecosystem services, managed service providers, and processes to create and increase value for the customer
• Support the SIAM processes including Incident, Problem, Change, Event, Configuration, Knowledge, Request Fulfillment, and Service Catalog
• Support the Program's Continual Process Improvement and Demand Management program through identification and implementation support to IT Service Transition opportunities aimed at improving service performance
• Lead key teams that define processes and procedures to improve the Situational Awareness of the COMM Mission Director and senior COMM Leadership

Qualifications:

Required: 

• Top Secret clearance with appropriate Polygraph
• Bachelor's degree in Information Technology, Information Systems, Business Management, Systems Engineering or related field or Minimum of 5 years work experience in ITSM or SE
• ITIL Foundations
• Skilled at working collaboratively in complex cross-team/contract/Government organization environment with experience demonstrating leadership abilities
• Minimum of 5 years work experience in a Service Desk and/or Network Operations Center (NOC) providing IT SA to leadership
• Data-driven mindset of service excellence and customer satisfaction

Desired:

• Experience working with Government clients, specifically within the Intelligence Community
• Familiarity with IT Service Management toolsets such as ServiceNow or Remedy, and other Systems Engineering tools
• Relevant work experience and leadership in PM/SIAM/IT Service Management commercial environment Lead/managed IT infrastructure service transitions
• Experience with large teams in a matrixed management structure
• Experience with Governance and Organizational Change Management
• Demonstrated experience with facets of personnel management

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure