Principal, Business Lending Operations & Strategy

Intuit’s Lending businesses sit at the heart of our Services Segment. Our Lending offerings help small businesses access capital, manage spend, and improve cash flow — all within the QuickBooks platform. As we scale Lending, we need a Strategy & Biz Ops Principal who can drive clarity, operational rigor, and forward-looking strategy in one of the company’s fastest-growing areas.

This role is not a back-office strategist. You will run the operating system, shape the multi-year strategy, and put points on the board by unblocking the funnel, accelerating execution, and ensuring the business moves with discipline and speed.

You will report directly to the Head of Lending for the Services Segment and, as a core member of the Lending Business, partner closely with Product, Risk, Marketing, Finance, Data Analytics, Sales, Partnerships, and the Lending & Business Credit Card leadership teams.

Responsibilities

How You’ll Lead (Responsibilities)

Run the operating system for Lending

• Own the end-to-end operating cadence for Lendibng: MBRs, Priority Reviews, dashboards, performance insights, and readiness tracking.

• Deliver a clear narrative of business performance, risks, and opportunities — driving alignment among senior leaders and cross-functional stakeholders.

• Identify execution gaps and surface the highest-leverage actions to accelerate acquisition, activation, and usage of our Lending products.

• Partner with Product, Credit Risk, and Marketing to resolve funnel frictions and ensure the business is meeting plan.

• Instill accountability and operational rigor across the org.

Shape the multi-year strategy

• Build a cohesive long-term strategy for Lending, including customer segmentation, competitive landscape, product evolution, and “better together” plays across the Money portfolio.

• Develop frameworks and choices that clarify tradeoffs for senior leadership.

• Create clarity across a complex, cross-functional business

• Translate complexity into actionable insights, ensuring teams understand priorities and success measures.

• Anticipate where alignment will break down and proactively drive resolution.

• Partner deeply with Lending leadership

• Work hand-in-glove with the Product leaders, Risk, and Biz Ops

• Elevate the rigor of the organization

• Build repeatable systems for diagnosing performance, evaluating initiatives, and driving disciplined execution.

• Ensure decisions are data-backed, high-trust, and move the business forward.

Qualifications

Experience

• 10+ years in strategy & business operations, product strategy, consulting or operating roles in high-growth technology environments. Consulting experience helpful but not required. SaaS or fintech experience preferred; This role requires rapid mastery of lending and credit concepts; you will be expected to come up the curve quickly, supported by internal domain experts.

Leadership & Operating Skillset

• Proven ability to run an operating system: drive a cadence, create clarity, instill accountability, and manage a portfolio of initiatives.

• Demonstrated experience moving a business from strategy → action → results.

• Comfortable operating with urgency, ambiguity, and evolving business needs.

Strategic & Analytical Strength

• Strong structured problem-solving, ability to define choices, and comfort navigating multi-stakeholder complexity.

• Ability to distill insights from imperfect data and tell a compelling story.