Program Manager - ARCHES Sheltering - Woodburn

The ARCHES Project is looking for a Program Manager to join their team!

The Program Manager for the ARCHES Sheltering Department will be responsible for administering programing aimed at providing a safe, warm place with vital services for the area's homeless population. The person in this position will provide direct supervision of program staff, oversee project operations, and develop program policies for 24/7 shelters. This position will monitor multiple grants allocated by ARCHES Project to community partners.

This position requires the ability to work days, nights, weekends and/or holidays as needed.

Candidates must submit applications by 8/27/2024 in order to be considered for first round interviews.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• Two or more years of social services experience and a minimum of 1 year of managing or coordinating in a social service field. An equivalent combination of relevant education and experience may be accepted.
• A preference will be given to those with shelter experience, and experience managing/coordinating programs working with vulnerable or at-risk populations, including people experiencing homelessness or at-risk of homelessness.

CERTIFICATES, LICENSES, REGISTRATION

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.

• Candidate must pass a comprehensive MWVCAA background screening prior to employment.

• Basic Life Support/First Aid Certification is required within first 30 days of hire.

• Candidate must pass pre-employment and random drug screens.

KNOWLEDGE, SKILLS, AND ABILITIES

• Possess intermediate to advanced computer skills. Proficient in Microsoft Word, Excel and Outlook, database software, online tools, and video conference platforms.
• Ability to read, analyze and articulate technical procedures, legally binding contracts, and governmental regulations.
• Must possess excellent planning, organization and time management skills.
• Ability to effectively communicate both orally and in written form.
• Ability to work some evenings, weekends, early Demonstrates tact, diplomacy and empathy when communicating formally and informally with clients, staff and program partners.
• Ability to effectively de-escalate heightened interactions.

**ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Manages the day-to-day operations of ARCHES sheltering services.
• Provides support to staff when client interactions escalate.
• Establishes and maintains an active working relationship with law enforcement, neighbors, and city officials.
• Builds and maintains relationships with volunteers and provides training for a growing volunteer base.
• Demonstrates evidence of excellence in prioritization tools, Homeless Management Information System (HMIS), and other data-driven protocols.
• Completes spend down of all grant allocations, while providing the highest level of client service possible. Provides low barrier client-centered process to services.

SUPERVISORY RESPONSIBILITIES

Directly supervises approximately 20-30 employees over multiple shifts. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Maintains calm dispositions and regulates emotions when clients, staff, or others may become escalated.
• Regulates emotions and handles pressure of frequent demands for attention, time and w