Customer Success Manager Benelux

As Virtuagym keeps on growing, we are now looking for a new face to complement our Client Success Benelux team. As Customer Success Manager in our Customer Success Team, you will be the first point of contact for our local clients/customers and manage their success! Will you join us in our quest to create a healthier and happier world?

This is a remote position, where you will be working for our Amsterdam office. We are a remote-friendly company, meaning you can work from your home whenever you want and of course at our office in Amsterdam (with a rooftop terrace). It’s up to you! Additionally, you can work from any location you want within Europe for up to 4 weeks at a time for a maximum of 12 weeks in a year. This is a full-time (part-time can be discussed) position.

What this role looks like:

As a Customer Success Manager for the Benelux market you will be a key player responsible for the success, growth, and development of Virtuagym, as well as establishing a strong connection with our customers. You will add to the process of engaging and motivating our customers to use our software and retaining our customer base every day. You will be proactively engaging with our customer base and analyzing activities to improve the experience, expand their usage, and keep them satisfied with Virtuagym.

Some of your key tasks as a Customer Success Manager:

• Analyze and monitor customer accounts in your own book of business by identifying risks/opportunities and managing the customer health score;

• Be the voice of the customers by collecting and managing feedback/requests, NPS improvement, and analyzing reviews;

• Maintain the relationship with the customers and manage the customer lifecycle;

• Nurturing unhappy customers back to good health through trajectories of training, consulting, and regular check-ins;

• Increase renewals, drive feature adoption and churn reduction;

• Product champion, being able to drive adoption by being a true expert and advisor;

• Extensive collaboration with onboarding, service, content and product teams.

Requirements

What you will bring to the team

• Prior work experience as a customer success manager, +1 year experience;

• Fluent language skills in Dutch and English, an additional language (German, Spanish, French) would be a huge plus;

• Experience in a SaaS environment, ideally in the fitness branch;

• You are a true problem solver with great emphatic skills, who can easily build a trustful relation with our customers;

• Affinity with health, fitness, or software is a big plus;

• Easy to work with and a get things done mentality.

Here’s why you should join Virtuagym!

Benefits:

🌎 Remote-friendly: you can work from home in The Netherlands whenever you like.

Please note: for our Amsterdam office vacancies, even though we are remote-friendly, we can only hire people who live in the Netherlands/are open to moving to the Netherlands, and hold a Dutch citizen service number (BSN).
🌴 25 paid vacation days per year (based on a full-time contract), with the option to buy extra vacation days when you have used up all 25 days

🏡 Pension scheme and a holiday allowance of 8%

💻 We provide your home office set-up and hardware and a working-from-home allowance.

💪 The Virtuagym Health Program: a monthly contribution towards your gym subscription (Trainmore, Basicfit, Classpass, Onefit etc.), Friends & Family gym discount and free video-on-demand workouts.

✈ Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks.

💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.

Cultural perks:

📈 Many opportunities for personal and professional growth within the company.

😎 A fun, healthy, and international work environment made up of over 35+ nationalities.

🗣 We believe i