Project Specialist-Customer Implementation

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

This is a hybrid role working from our Plymouth Meeting, PA office. On site expectations are 2-3 days per week.

The pay range for this position is $70,000- $75,000. This range is annualized, assuming normal full-time employment.

Role overview

The Project Specialist-Customer Implementation is responsible for supporting customer implementations projects. Customer implementations are cross-functional and require a multi-disciplinary approach to problem solving across process, people, data, and technology. The Project Specialist will be expected to interact and build relationships with internal and customer subject matter experts, business process owners, customer partners, members of the Product Management, Product Marketing, Engineering and Service Operations at multiple levels throughout Accolade.

A day in the life…

• Work closely with Implementation Project Managers to support customer implementations.

• Create and maintain relationships with customers and their partners.

• Independently identify project delivery risks and develop proposed solutions; present recommendations to the assigned Project Manager.

• Contribute to creation and maintenance of the Accolade project management repository, tools, and templates; continuously drive process improvements throughout the team.

• Use and deploy project management tools to provide control and communication of projects.

• Maintain and manage cross-functional work  as part of overall customer implementation project plans,

• Presentation of kickoff materials to customers and their partners.

• Acts as project resource for assigned work, which includes building collaboration with the project team and leading meetings to meet implementation goals & objectives.

• Develop communications and/or presentations to support specific customer implementation processes, as well as those that can be leveraged for future implementations.

• Provide administrative and logistical support, including meeting scheduling, meeting notes and action item tracking to ensure projects are delivered on schedule, within agreed scope and create a high customer satisfaction.

• Continued education and awareness into all Accolade solutions, including preferred vendors and Trusted Supplier Partners.

What we are looking for…

• Bachelors’ Degree or an equivalent combination of education/experience.

• 1-3+ years of related project experience.

• Experience in the health insurance industry preferred.

• Experience leading customer facing projects, including business integration and information technology preferred.

• Demonstrated ability to produce high quality deliverables and identify project delivery risks preferred.

• Demonstrated ability to manage multiple, simultaneous, projects successfully.

• Ability to work with business process owners and learn Accolade’s business, systems, processes and data and represent Accolades requirements when working with 3rd parties. 

• Familiarity with Microsoft Project, Smartsheet and Gantt charts (demonstrated proficiency strongly preferred).

• Proficiency in Microsoft Excel and PowerPoint.

• Excellent communication, presentation, analytical, problem solving and conflict resolution skills.

• Ability to work in an environment with changing priorities and embrace change.

• Data-driven and fact-based:  focused on getting to best outcome for our customers.

• Detail-oriented and inquisitive.

• Actively keeps current on best practices of project management.

• Familiarity with Jira, Smartsheet and Gantt charts (demonstrated proficiency stron