Life Solutions Call Center Customer Service Representative

Location Designation: Within 50 miles of Tampa, FL or Dallas, TX 

 

 

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

 

 

Start Date: 01/22/2024

 

This is a primarily work-at-home/remote position within a commutable distance (approximately 50 miles) of the designated office location: Cleveland, Ohio; Dallas, Texas; Tampa, Florida. This position requires onsite presence 2 times a quarter. 

 

Position Summary

Are you passionate about helping others? Do you enjoy solving problems? Are you interested in a career with an industry leader? If so, becoming a Customer Service Professional at New York Life is a perfect fit for you!

 

As a Customer Service Professional, you will be a keen problem solver who is comfortable taking the initiative and thinking on your feet. You will use the training and resources we provide you about our Life Insurance Products to assist customers in a manner that makes it seem easy to them. Whether our customers are looking to take a withdrawal, make a payment, or just need assistance understanding their policy, you will be equipped to help them do so. Not sure how? No problem! Our comprehensive, paid training program will give you everything you need to help service our customers. All we need from you is the commitment to provide best in class service by making every experience a positive one.

 

Primary Responsibilities:

• Be the first point of contact for handling both routine and tricky customer issues

• Reduce customer effort by taking charge and solving customer problems for them

• Place quality above quantity in everything you do in a way that enhances our company brand

• Work both independently and as part of a collaborative team in a fast-paced, empowered environment

 

Qualifications:

• High School diploma/GED required; Associate or Bachelor's degree preferred

• Experience solving problems and reducing the effort required of customers

• Ability to interpret customers’ needs, identify solutions and communicate clearly both written and verbal

• Accountable, ethical, good decision-making ability

• Proficient computer skills and ability to multitask

 

Training & Development:

You will undergo a comprehensive, paid training program to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback is provided frequently to help you gain the necessary skills to be successful, in addition to up to 6 days of on-site training for additional face to face learning and mentoring. New York Life is a financially stable company (we’ve been around for 175+ years!) that offers numerous career pathways for development.  The typical promotion opportunity occurs within 12-24 months.

 

Salary:

Competitive full-time base salary, overtime eligibility plus annual bonus potential

 

Benefits:

Paid Vacation & Holidays, Medical/Dental/Vision Care, FSA/HRA Options, 401K Match, Pension, Student Loan Repayment, Tuition Reimbursement, Discounted Fitness Memberships, Prime Location

 

Schedule:

This is a full-time position Monday through Friday. No weekends! Availability between 8:00AM-7:00PM Local Time.

 

** New York Life Insurance Company is a mutual company, which operates for the benefit of its participating policy owners and members. Non-participating products are also issued by its wholly-owned insurance company subsidiaries.

 

 

Please note:

• This role requires FINRA licensed and/or FINRA Associated Person fingerprinting.

• At this time, employees of Group Benefit Solutions can be considered for open positions within Group Benefit Solutions only. Applications from Group Benefit Solutions employees for open positions within other New York Life businesses are unable to be considered.  

 

 

Salary range: $32,500-$45,500 

Overtime eligible: Nonexempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

 

Click here to learn more about our benefits. Starting salary is dependent upon seve