Customer Service Representative

Description

Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions. 

We have a great opportunity for a Customer Service Representative to join our growing team! 

Description

• Responds to customer inquiries, complaints, and problems.  
• Coordinates with production department to provide responses to inquiries/problems. Investigates and logs customer complaints and initiates corrective/preventive actions.  
• Evaluates effectiveness of corrective/preventive actions and recommends alternative courses of action.  
• Identifies trends in customer complaints and recommends preventive action plans.  
• Occasional assistance from supervisor or manager needed to resolve complaints/problems.  
• Refers technical or technically related matters to appropriate authority.  
• Schedules customer pick-ups of equipment.  
• Schedules and coordinates customer priorities.  
• Maintains customer special requirements log.  
• Conducts customer surveys to obtain customer satisfaction information.  
• Performs other duties as required.  
• Works professionally by adhering to company policies.

Requirements

Education/Experience:

High school diploma or GED. Previous experience in a field related to customer service or relations. Demonstrated knowledge of computer database and problem solving techniques.

Skills/Abilities Required:

Understanding of the operation of computers required. Ability to communicate clearly. Ability to diffuse potentially angry clients. Ability to resolve customer complaints satisfactorily.

Physical Demands:

Sitting for long periods of time.

Working Conditions:

Professional office environment. Professional office dress.

BENEFITS:  

We believe people are the most important part of every business, which is why we offer more than just great health insurance plans at a great rate. At Trescal, we have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success oriented collaborative environment. 

In addition, we offer paid time off, a 401k plan, career development opportunities, referral bonuses, and a competitive benefit package, including these company paid benefits: 

• Dental 
• Vision 
• Employee Assistance Program 
• Basic Life/AD&D Insurance 
• Long Term Disability Insurance 
• Short-Term Disability Insurance. 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability or veteran status.