Network Security Senior Associate

Location Designation: Hybrid - 3 days per quarter 

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

The Network Security Senior Associate is responsible for assisting in managing a team of network security and operations specialists. The Network Security and Operations Team is responsible for the implementation, management, and support of NYLs network security tools and controls, including but not limited to enterprise firewalls, proxies, load balancers, traffic managers, remote access solutions, and web application firewalls.  Support of our network security elements within cloud environments is also necessary, requiring this candidate to have familiarity with cloud services and design such as with AWS.   The team ensures that a stable environment is maintained through required regular maintenance along with effective monitoring.   This role will both participate in the management of a team of consultants and perform hands on activities to support the network security environment.

The Network Security Senior Associate acts as an escalation point and is responsible for interacting with the various application support teams for integration efforts and currency projects.  This person will be responsible for ensuring there are clear requirements for integration activity and operational handoff, along with effective processes and controls therein. 

The Network Security Senior Associate will work with the engineering teams during the design and build phases of upgrades or new service implementations.   They will provide input to the engineering process and ensure operational readiness through a defined handoff requirements process.

The Network Security Senior Associate will also be responsible for identifying opportunities for improvement in operational support process, communicating, and driving programs therein to completion.

Along with the responsibilities outlined above, some specific activities will be (but not limited to):

• Provides ongoing hands-on support and troubleshooting for installed network security technical solutions, able to resolve nearly all operational issues.
• Escalate operational issues to appropriate engineering, vendors/3rd parties, remain engaged and follow through to resolution.
• Support the security exception processes which may include providing activity reports, assisting with investigations and subsequent actions.
• Responsible for identifying and implementing metrics needed to manage the environment along with supplying data required for 1st and 2nd line KPI and KRI generation.
• Maintains relationships with third party vendors and partners.
• Works with Managed Service Providers to deliver secure and complete support execution of Network Security Infrastructure and configurations.
• Assesses performance of installed technologies, analyzes data, identifying any unusual findings and escalates as appropriate.
• Provides input to design decisions, contributing an understanding of how the technology performs in the NY Life environment.
• Leads the testing of new technologies to be implemented in the environment, ensuring all scenarios have been tested in accordance with requirements.
• Makes decisions guided by function/business plans and policies that impact operations or an area of operations and communicates to management accordingly including where escalations are required.
• Responsible for the delivery of operational excellence.
• Collaborates with peers to solve unique and complex issues; requires conceptual and innovative thinking and education and/or experience to develop solutions.
• Recommends best practices for solving internal and/or external issues.
• Leads problem determination efforts requiring assistance from cross functional teams for the most complex situations.
• Ensure staff is properly trained on network security infrastructure, tools, and services.
• Provides guidance and technical coaching to less experienced staff. May provide input to MSP Technical Lead on staff performance relating to technology but does not prepare or deliver performance reviews.
• Provides technical leadership to project teams in their area(s) of expertise providing clear direction and technical guidance.
• Supports business customers as it pertains to the infrastructure the team supports.
• Can quickly grasp customer requ